The Operations Manager will oversee channel operations and distribution, ensuring a high-quality resilient service for partners and viewers.
PACKAGE DESCRIPTION
* CONTRACT TYPE: Permanent, Full-time
* LOCATION: London - TVC
* PROPOSED SALARY RANGE: £53,000 - £60,000 depending on relevant skills, knowledge and experience. Plus London Weighting Allowance £5,441. The expected salary range for this role reflects internal benchmarking and external market insights.
We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application – though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.
WE ARE BBC STUDIOS
A globally renowned media company borne of the BBC. We make and distribute the world’s most sought-after TV, audio and digital content.
Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for people all around the world.
PURPOSE OF THE ROLE
This role is responsible for performance monitoring, incident management, supplier governance and the development of service improvements. It also partners with internal teams to capture and analyse channel service requirements into technical solutions, ensuring the design and delivery of scalable solutions that enable new business opportunities.
WHY JOIN THE TEAM
We take pride in supporting the international distribution of our BBC Studios channels. Our primary focus is ensuring that existing services run smoothly and to the highest standard for our customers and viewers. We are committed in maintaining these standards whilst developing our operations to meet new service requirements from our partners.
We operate as a small, global team where you will have the autonomy to solve problems and manage your own work. At the same time, you'll be supported by colleagues who are always ready to help whether you need a sounding board or a fresh idea.
YOUR KEY RESPONSIBILITIES AND IMPACT
Service Performance and Incident Management
* Monitor the performance of the channel operation to ensure high availability and a consistently high quality of service
* Collate and analyse data to report on operational effectiveness and drive continuous improvement across our workflows
* Act as a point of escalation for service affecting issues, ensuring timely and robust resolution.
Supplier and Contract Management
* Manage third-party channel operations and distribution suppliers, ensuring SLA adherence and timely delivery of planned maintenance or upgrades
* Monitor service performance and ensure adherence to contractual requirements
* Track and process payments ensuring accurate data to support financial reporting periods
* Utilising existing supplier arrangements, wherever possible, design, develop and operationalise technical and operational solutions that enable new or improved channel services.
Cross-functional collaboration
* Lead regular cross-functional operational meetings to review service performance and align on improvements
* Capture requirements from commercial teams and affiliates, working collaboratively to design technical solutions to support new opportunities.
Documentation
* Maintain channel delivery specifications, operational guidelines, and escalation procedures
* Create reports of service levels and communicate updates to internal stakeholders and external customers or partners.
Project Management
* Plan and manage channel operations and distribution related projects
* Ensure new services are operationally ready, documented and fully supportable.
Innovation and Development
* Research market and technology developments, recommending and implementing improvements to enhance service resilience and operational efficiency.
YOUR SKILLS AND EXPERIENCE
ESSENTIAL CRITERIA
* Proven experience in service management and service delivery in broadcast or technology environments, ideally with experience at a broadcaster managing third party suppliers
* Demonstrable experience working within one or more areas of the end to end broadcast workflow
* Experience in managing a range of incidents, driving quick resolution and minimising service degradation
* Demonstrated ability to track, analyse and report on service performance against SLAs and KPIs.
* Experience of overseeing third-party suppliers, ensuring compliance, accountability and continuous improvement
* Proven capability to identify service gaps and implement developments to optimise service delivery
* Knowledge of broadcast technologies such as playout, satellite, fibre, IP distribution
* Experience in gathering and analysing requirements, partnering with internal teams to capture and interpret business and channel service requirements
* Demonstrated experience of utilising broadcast technology knowledge to collaborate with external suppliers and develop and implement technical and operational solutions.
DESIRED BUT NOT REQUIRED
* Experience using performance data and insights to inform decisions and service improvements
* Experience with commercial contract principles and negotiation
* Financial management or budget tracking experienceFamiliarity with additional broadcast workflows (content delivery operations, localisation, scheduling and coding/mux, Codecs, DAI, SCTE104/35 standards)
#J-18808-Ljbffr