Onsite IT Support Engineer
London - Tower Bridge Area
Salary £40,000 per annum
London-based Managed Service Provider (MSP) delivering smart, agile, and user-focused IT solutions to innovative businesses. We are growing our team and seeking a passionate Onsite Engineer to join us in a full-time onsite role primarily based at our client site in London, near Tower Bridge.
This is a fantastic opportunity for a proactive, hands-on IT professional eager to make a real difference. You will be the vital link between our remote support teams and the client, ensuring smooth day-to-day IT operations, rapid issue resolution, and excellent service delivery on-site. You'll be working in a dynamic environment where your expertise and attitude directly impact business success.
Key Responsibilities
* Provide on-site technical support, troubleshooting, and resolution for hardware, software, network, and peripheral issues across desktops, laptops, printers, and related equipment.
* Collaborate closely with our remote Helpdesk and 2nd/3rd line teams to escalate, coordinate, and resolve complex issues promptly.
* Manage Workstation setups, upgrades, and deployments, ensuring all configurations meet company and client standards.
* Perform regular health checks, maintenance, and patching on client systems to proactively prevent issues.
* Assist with network connectivity, Wi-Fi troubleshooting, and ensure secure access across client locations.
* Support Microsoft 365 client configurations and liaise with the team on cloud service integrations and updates.
* Document technical incidents, solutions, and system changes accurately in the ticketing system (Autotask) and client documentation platforms (IT Glue).
* Maintain strong client relationships through professional, clear communication and a customer-first attitude.
* Follow health and safety standards and security policies when working on-site.
* Occasionally assist with project tasks such as hardware refreshes, office moves, or new technology rollouts.
Required Skills and Experience
* Proven experience (2+ years) in an onsite IT support role, ideally within an MSP or busy corporate environment.
* Strong troubleshooting skills across Windows desktop/laptop environments and basic networking (TCP/IP, DNS, Wi-Fi).
* Experience supporting and troubleshooting Windows Remote Desktop Services (RDS) environments.
* Familiarity with Microsoft 365 user setups and common client tools/applications.
* Good understanding of hardware installation, configuration, and maintenance (PCs, printers, peripherals).
* Ability to work independently, manage your time effectively, and communicate clearly with clients and colleagues.
* Experience using PSA/ticketing systems (preferably Autotask) and documentation tools (such as IT Glue) is a plus.
* A positive, can-do attitude with a passion for delivering excellent customer service.
What's in it for you?
* Work with a supportive, expert team committed to technical excellence and continuous learning.
* Enjoy a stable, Full time role with a competitive salary of £40,000 per annum.
* Make a tangible impact by being the hands-on IT expert on-site, bridging the gap between our clients and remote support teams.
* Opportunities to grow your skills and career within a dynamic, growing MSP focused on innovation and customer success.
* Benefit from a positive company culture that values integrity, collaboration, and doing the right thing for our clients.
* Receive 24 days' holiday per year, plus UK bank holidays.