Customer Support Coordinator – Overview
This role is ideal for a recent graduate with strong communication skills who wants to move into supply chain logistics within engineering or aviation.
The Material Management Division is based on a concept of One Customer and a strategy of assuring a stable supply of the highest quality components and materials at competitive prices. The strategy has three key elements: Quality, Cost, and Delivery.
* Quality: The division works directly with a global supply base to ensure customers receive only the highest quality approved materials and components.
* Cost: By consolidating requirements, utilising innovative supply chains and storage solutions, the division ensures that best price solutions are constantly offered to customers.
* Delivery: Consolidation from major suppliers helps to assure an uninterrupted supply of components and materials with priority of supply, cross inventory availability, and efficiencies in order, receipt, storage and despatch processes.
Description / Overall Purpose of the Job
* Coordinate the operation of a product area within the Material Management Division as specified by the Segment Manager.
* Support the Segment Manager and Senior Management in implementing Company Policy and Procedure.
* Identify and develop new opportunities in conjunction with suppliers and customers.
* Achieve maximum results and gross profit, while also considering quality and delivery performance.
* Contribute towards out‑of‑hours support.
About You
* Ability to listen to customers, identify and understand their problems, and formulate sustainable solutions.
* Excellent organisational skills and time management.
* Very good teamwork ability.
* Well‑developed interpersonal skills, and an excellent communicator at all levels.
* Flexibility to working requirements and the ability to rapidly adapt to changing situations.
* Highly presentable at all times.
* Flexibility to react positively to customer requirements efficiently.
Main Responsibilities
* Provide necessary support to senior Management in pursuance of overall Divisional and Company targets.
* Develop, maintain and improve successful relationships with Supply Chain Partners and customers.
* Maintain a teamwork approach to working with colleagues.
* Demonstrate appropriate Commercial awareness in all business activities, ensuring that the client’s commercial position is safeguarded.
* Recognise potential new business opportunities and highlight them to Senior Management.
* Ensure authorisation of business transactions, customer quotations, purchase orders and charging instructions within Company Policy and deadlines.
* Act as the main point of contact for all supplier and customer inquiries, attend necessary meetings, and advocate for the customer’s voice internally.
* Identify and resolve issues of a problematic nature at onset through discussion and negotiation with the supplier or customer base.
* Ensure customers are fully aware of any supply issues that may compromise production.
* Ensure application of SAP AiO & EC2 consistent with training received and all work instructions.
* Maintain departmental administrative systems and provide accurate documentation to support functions (e.g., cost file maintenance, product description database, invoice queries).
* Support and promote continuous improvement programmes.
* Ensure awareness of potential compliance risks and commit to acting with integrity.
* Provide regular reports on progress of investigations and work in progress to the Segment Manager.
* Coordinate the functioning of a specific product area or platform in the Material Management Division, as directed by the Segment Manager.
* Provide temporary holiday cover for various product areas or platforms.
* Enhance customer satisfaction through active contribution.
* Ensure adherence to the Code of Conduct.
* Perform on‑call duties out of regular office hours, covering both office and warehouse functions.
Desirable
* French and/or German speaking.
Essential Qualifications and Training
* Graduate calibre professional.
* Proficiency in English reading and writing.
* Supply Chain or Aviation based qualification or experience.
Additional Requirements
* Require DBS Security Clearance and be eligible for SC clearance.
* Meet any/all requirements of Export Compliance Regulations.
* Eligibility to work in the United Kingdom.
* Full UK Driving License.
Additional Note
As the business evolves, the job requirements will also evolve accordingly. Employees may occasionally need to perform tasks similar to their role, as instructed by the Segment Managers, that align with their skills and capabilities.
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