Order Management Supervisor Location: Hybrid (3 days in office) Temporary: 12 months Hours: Full-time, 37.5 hrs/week We are recruiting an experienced Customer Order Management Specialist to oversee the end-to-end order lifecycle for key customer accounts. You will be the single point of contact for order enquiries, ensuring timely fulfilment, exceptional service, and seamless coordination across internal teams. What you'll do: Lead and support a small team to deliver excellent customer service Oversee the full order lifecycle: entry, modifications, invoicing, credits/debits, and logistics documentation Interpret complex customer specifications and configure orders accurately using Level 1 Bills of Material and technical options Liaise with Engineering, Product Planning, Purchasing, and Production to ensure correct specifications and availability Submit Engineering Change Requests for new or non-configurable specifications Act as central contact for customer queries, providing accurate lead times, availability, technical details, and policy guidance Manage escalations and resolve issues efficiently Drive continuous improvement initiatives, streamline processes, and enhance workflow efficiency Support customer visits and foster long-term relationshipsAbout you: Proven experience in customer order management, order processing, or similar roles Strong technical aptitude and ability to interpret specifications Leadership experi...