OVERVIEW
This award-winning Media and AdTech solution is growing off the back of continued investment into its technology, media and data solutions, resulting in new publisher partnerships and global growth.
We're now hiring for a Technical Account Manager to join a team of TAMs to oversee technical integrations, onboarding and support on new product upsell across an existing base of major publisher partners - as well supporting on newly signed publishers and ad partner platforms.
ROLE RESPONSIBILITIES
* You will work across multiple products - either supporting the upselling and onboarding of new products to existing publisher partners, or working with newly signed publishers across the UK, US and Europe.
* Work closely with the business development team and account management team to offer a seamless experience for publisher onboarding.
* Translate business goals into technical implementation plans.
* Confident in doing technical demos to drive adoption of new products and features.
* Act as the primary technical contact for publisher troubleshooting.
* Maintain docs and improve support processes to ensure scalable, consistent execution.
* Collaborate with internal teams to resolve blockers and improve workflows.
* Represent publisher needs in internal product and tech discussions.
* Mentor junior team members and support internal enablement.
KEY SKILLS & EXPERIENCE
* 4+ years prior experience in Ad Ops, Tech Ops or TAM.
* Strong supply-side tech expertise gained at a large publisher, SSP or Ad Server.
* Proficient in Prebid, OpenRTB, and Browser Debugging tools.
* Confident user of AI tools (Claude, OpenAi, Gemini).
* SQL is a nice to have.
ABOUT YOU
* A solid network within the online publisher community who you can leverage for troubleshooting and industry best practice.
* Curious, tenacious and unafraid to research independently to problem-solve.
* Naturally positive and proactive.
* Work well in a collaborative environment and willing to mentor juniors.
WHAT'S ON OFFER
* Health Insurance
* Telemedicine - GP on demand
* Gym
* Wellness apps subscription
* Cycle to work
* Personalised coaching and career support
* Life assurance
* Pension matched contributions
* Choice of Mac or Windows
* Busy social calendar
* ...and much more