Insurance Product Wordings & Documentation Manager
Salary: £45,000 - £60,000 DOE
Location: Glasgow (or remote with occasional travel to Glasgow)
Tired of corporate? Step into something more meaningful.
If you're an experienced Underwriter, Broker, or Wording Technician seeking a more purposeful role, this is your opportunity to make a real impact in a values-led organisation.
We're recruiting exclusively on a retained basis for MDDUS, a long-standing and highly respected mutual defence organisation that has protected UK medical and dental professionals since 1902.
At MDDUS, you’ll enjoy a collaborative, people-first culture where you’ll be supported by colleagues, trusted with autonomy, and given direct visibility to senior leadership. No corporate red tape. No unnecessary hierarchy. Just a chance to do meaningful work with good people.
About the Role
As Product Wordings & Documentation Manager, you’ll be the subject matter expert for all product and policy wordings. From member-facing literature to complex policy terms and T&Cs, you’ll take full ownership, ensuring every document is clear, compliant, and commercially sound.
This is a role with genuine scope and real impact. You'll collaborate closely with teams across Legal, Compliance, Risk, Marketing, and Underwriting, playing a key part in product development, governance, and strategic initiatives. Your input will help shape key decisions and influence outcomes across the entire MDDUS Group.
What’s more, you’ll have the opportunity to shape the role and grow it in a direction that aligns with your ambitions.
Key Responsibilities
Own and lead all product and policy documentation, including insurance wordings, discretionary wordings, member literature, and proposal forms
Draft, review, and update all wordings, ensuring clarity, consistency, and compliance
Act as the go-to expert for wording advice, offering commercial and technical input to Underwriters, Legal, and the wider team
Maintain a robust document library and knowledge base for internal and external use
Evaluate existing literature against market expectations and member needs, recommending improvements and enhancements
Work cross-functionally to support product development and member communication
Lead internal training on new product launches and wording changes
Support the development and management of third-party products and services
Play a key role in innovation projects and the ongoing modernisation of products, tools, and processes
You’ll bring:
Experience in insurance wordings, underwriting support, or policy documentation
Strong understanding of insurance contract law and consumer duty
Excellent communication skills and the ability to translate complex concepts into plain English
A consistent track record in ownership and delivery
A proactive, collaborative mindset and a high attention to detail
Medical malpractice experience is a bonus, but not essential.
Why Join MDDUS?
Member-first, not shareholder-first: A true mutual model, serving healthcare professionals
Remote-first working: With flexibility and occasional travel to Glasgow
Tight-knit team of four: Supportive, collaborative, and genuinely fun to work with
Role growth based on your strengths: Product ownership, strategy, or innovation
Direct access to senior leaders: No corporate maze, just meaningful visibility
Modern tools and systems: Part of an active digital transformation journey
Cross-functional exposure: Work across Underwriting, Legal, Risk, Marketing, and more
Reputation you can be proud of: Over a century of trusted service in a values-driven organisation
Interested?
This is a retained search led by Ashlene McFadden. To submit your CV, click the ‘Apply Now’ button or get in touch directly for a confidential conversation about the opportunity