Job Details
Title: Visitor Assistant
Location: Tintagel Castle, Tintagel, Cornwall, PL34 0HE
Salary: £13.54 per hour
Hours: Minimum 16 hours per week
Contract: Fixed term contract July to September, possible extension
Ref: 16481
Role Overview
We are seeking a Visitor Assistant to support visitors at Tintagel Castle. You will help ensure a welcoming, safe and engaging experience for all guests, recommending activities and supporting heritage presentation.
Responsibilities
* Provide excellent customer service to visitors from arrival to departure.
* Recommend English Heritage membership benefits and on‑site activities.
* Advise visitors on accessibility, safety and site highlights.
* Support the presentation, cleanliness and safety of the visitor experience.
* Work weekends and bank holidays as required.
* Participate in team meetings and short daily briefings.
Qualifications
* Passion for people and customer service.
* Basic knowledge or interest in heritage is desirable but not essential.
* Experience working with the public is beneficial.
* Full training and support will be provided during induction.
* Availability to work weekends and bank holidays.
Benefits
* Opportunity for career progression within heritage, retail, food and beverage or general management.
* Attend live music and history events.
* Free access to all English Heritage sites for you and up to 6 friends or family.
* 25 % discount in shops and cafes.
* Enhanced maternity/paternity/shared parental leave.
* 25 days holiday plus bank holidays pro‑rated, rising to 28 days after 3 years.
* Option to buy additional leave.
* Matched pension contributions up to 10 %.
Equality, Diversity and Inclusion
English Heritage is an equitable, diverse and inclusive workplace. We welcome people from all backgrounds and are committed to supporting the wellbeing and inclusiveness of all employees.
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