Customer Service Team Leader Location: Cheadle Area - Office Based Hours: 37.5 per week, between 8am-8pm, Monday to Sunday - Get rota in Advance Salary: £31,000 DOE Bonus: Monthly Team performance-based bonus Start date - ASAP Are you a passionate leader who thrives in a fast-paced contact centre environment? We're looking for a Team Leader to guide, coach, and inspire a team of agents to deliver exceptional customer service and drive sales through service performance. Supervise, manage, and motivate a team of Customer Service Advisors Monitor performance against KPIs and SLAs Identify training needs and provide effective coaching and support Deliver regular feedback through 1:1s, performance reviews, and improvement plans Promote a culture of "sales through service" Foster an inclusive, respectful, and collaborative team environment Lead and support change initiatives, encouraging open feedback What We're Looking For: Experience leading and coaching teams in a contact centre Proven ability to drive performance and meet targets Background in sales (individual or team-based) Strong customer service skills, especially in challenging situations Professional and courteous approach to team management If you're ready to take the next step in your leadership journey and make a real impact, we'd love to hear from you! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age