Posted: 13 April
The role
Job Title: Service Advisor
Location: Lexus Croydon
Salary:£32,000 basic + uncapped OTE (estimated at £50,000 per annum)
Hours: Monday to Friday: 08:00 18:00, 1 in 3 Saturdays: 08:00 13:00 (paid at overtime)
Job Type: Full-time, Permanent
Guaranteed bonus while on holiday and training!Drive Customer Excellence Join the Lexus Croydon Aftersales TeamAre you a people-oriented professional with experience in vehicle servicing or customer support? Were growing our team at Lexus Croydon and looking for an enthusiastic Service Advisor to deliver exceptional customer experiences while maximising upsell opportunities. With full manufacturer training and a supportive team, this is a great opportunity to develop your career with a leading automotive brand.
What Youll Do:- Engage with customers in person and over the phone to discuss their service and MOT needs
- Book appointments from the lead qualification team
- Recommend suitable maintenance and repair solutions based on customer needs and budget
- Clearly explain work required, associated costs, and timeframes
- Maintain regular contact with customers and keep them informed on progress
- Provide a professional, honest, and transparent aftersales experience
- Upsell additional services...
