Band 8A NHS Lead Service Designer
Location: Fully Remote
Rate: £300 per day (Inside IR35)
Contract: 12 months initially, with strong potential to extend
We are currently seeking a skilled and experienced Lead Service Designer to support a high-impact NHS digital transformation programme. This is a Band 8A role suited for professionals who are confident in leading user-centred design in complex healthcare settings.
Key Responsibilities:
* Lead the planning and delivery of complex service design activities across digital health projects.
* Manage, coach and mentor junior researchers and designers, embedding best practice and user-centred methods across teams.
* Shape end-to-end service design by conducting in-depth user research, mapping journeys and aligning digital services to user needs.
* Champion inclusive and accessible design, ensuring engagement with diverse user groups.
* Work with Agile multidisciplinary teams, influencing service improvements and ensuring quality across outputs.
* Support delivery teams in understanding behavioural data and evidence to shape service improvements and strategic decisions.
* Play an instrumental role in driving cultural change across the organisation through stakeholder engagement and user advocacy.
Essential Skills & Experience:
* Proven experience as a Lead Service Designer or Senior User Researcher in digital environments.
* Strong understanding of Agile, user-centred design and service transformation methods.
* Hands-on experience with end-to-end user research and analysis, journey mapping, and service blueprinting.
* Expertise in collaborating with cross-functional teams including product owners, developers, policy teams and delivery managers.
* High-level stakeholder engagement and communication skills, with ability to simplify complex findings.
* Strong documentation, facilitation and coaching skills.
* Experience working in healthcare, public sector or similarly regulated environments.
Desirable:
* NHS or healthcare digital programme experience.
* Experience supporting implementation of GP service delivery tools or national digital health services.
* Familiarity with CA-SPA, Email Connect, or Integration Hub platforms.
* FEDIP Senior Practitioner or similar recognised UX/Research certification.
*Rates depend on experience and client requirements
Job Information
Job Reference: JO-2507-355130
Salary: £0.00 - £300.00 per day
Salary per: day
Job Duration: 6-12 Months
Job Start Date: ASAP
Job Industries: Senior Appointments Technology
Job Locations: Greater London
Job Types: Contract
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