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Our Retail Customer Advisors play an essential role in delivering an exceptional customer experience across our stores - driving sales, promoting customer loyalty, and ensuring high standards in our departments.
Responsibilities
1. Providing excellent customer service by assisting customers with various transactions across the store.
2. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
3. Addressing customer queries with strong product knowledge.
4. Collaborating with your team to maintain the cleanliness and organization of your store.
5. Performing tasks on the shopfloor and in other areas as required, including stock management, cash handling, take-to-car deliveries, stock control routines, and restaurant services — an excellent opportunity to develop new skills and gain experience.
Who we are looking for
* A passion for delivering great customer experiences with a friendly smile.
* Experience in a customer-facing role.
* Ability to work well within a team, build relationships, and enjoy celebrating success.
* Punctual, well-presented, with a proactive and hardworking attitude.
* Eager to learn new skills and gain new experiences.
* Thrives in a busy, fast-paced environment.
* Demonstrates our values at all times: being one team, continuous improvement, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
* Generous annual leave entitlement, with flexible holiday scheduling and limited statutory days off.
* Uncapped store discounts: 50% off in our restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
* Access to Wagestream for financial wellbeing support, including early access to earnings, savings, and financial advice.
* Support from Retail Trust, including confidential support, virtual GP, free counseling, and retail rewards.
* Access to Dobbies Academy for ongoing development through eLearning and training programs.
* A passionate, diverse, and committed team culture focused on customer satisfaction.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every nation in the UK.
Our passion for gardens and plants is reflected in our products, services, and community engagement. We promote garden living all year round.
Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals.
We host events and experiences that connect communities, and support a national charity through colleague and customer fundraising.
We are committed to being a great place to work, encouraging our colleagues to be their best, share successes, and make it work for our customers.
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