Customer Service Advisor Location: Peterborough (Office Based) Type: Full-time, Permanent Salary: Competitive basic salary with a realistic OTE £28,000 - £30,000 Are you ready to take the next step in your customer service career? Join IMH, part of the UK’s leading new homes mortgage specialist, The New Homes Group — where you’ll be a vital part of helping over 70,000 Lifetime Members manage their mortgages with confidence. Why This Role? • Exciting career progression: Unlock opportunities to join our Trainee Mortgage Advisor programme or Mortgage Academy based on your performance. • Comprehensive training & support: We invest in your growth with industry-leading training, coaching, and ongoing development. • Competitive pay + commission: Earn a competitive starting salary with monthly performance-based bonuses, plus the potential for a guaranteed 3-month commission upon joining the company, subject to meeting qualification criteria. • Great working environment: Beautiful countryside offices in a converted barn with free onsite parking. • Work-life balance: Monday to Friday, 9AM – 5:30PM. What You’ll Do: • Re-engage and support our Lifetime Members by preparing them for their mortgage reviews. • Deliver exceptional customer service over the phone with clarity, empathy, and professionalism. • Maintain accurate client records and handle incr...