Your new company An excellent opportunity has arisen to join the Housing Strategy and Performance function of a large, high-performing public sector housing provider. This newly enhanced role will play a critical part in strengthening regulatory compliance, governance and service assurance across a diverse housing service. You will lead on the development and delivery of a housing regulatory assurance and continuous improvement programme, ensuring services meet statutory and regulatory requirements and deliver safe, high-quality outcomes for residents. This is a visible, influential role, working closely with senior leaders, operational housing teams, residents and external partners to drive up standards, improve customer experience and embed a culture of learning and accountability. Your new role Lead the planning, coordination and delivery of housing regulatory compliance and assurance activity across the housing service. Provide expert advice, challenge and support to housing teams to ensure statutory, regulatory and policy compliance. Carry out service reviews and diagnostic assessments, identifying areas of risk or non-compliance and developing clear, evidence-based improvement plans. Develop and monitor performance frameworks, KPIs and benchmarking, working collaboratively with data and performance colleagues. Prepare and present formal reports, briefings and recommendations for senior leaders, elected members and other stakeholders. Establish and maintain clear standards, procedures and controls, holding services to account and escalating risks appropriately. Operate confidently in a fast-paced, changeable environment, managing multiple priorities and competing demands. Engage directly with residents and communities, ensuring customer feedback informs assurance and improvement activity. Represent the housing service corporately, deputising for senior managers where required. Maintain a strong focus on safeguarding, resident safety and risk management at all times. What you'll need to succeed You will bring significant experience from social housing, local government or a comparable regulated environment, with a clear understanding of how to balance regulatory compliance, service improvement and resident-focused delivery. You will have: Strong knowledge of housing regulation and legislation, including consumer standards and the wider housing, homelessness and landlord agenda. Demonstrable experience of service review, improvement planning and performance management, using structured project or programme methodologies. Proven ability to prepare and implement policies, procedures, reports and presentations for a wide range of audiences. Excellent investigative, analytical and problem-solving skills, with a collaborative and solutions-focused approach. Experience managing budgets, resources and competing priorities with diligence and commercial awareness. Confidence engaging with residents, operational teams, senior leaders and elected members. A strong public service ethos and commitment to improving outcomes for residents. Desirable Experience supporting or preparing for regulatory inspection and assurance regimes. Professional qualification in housing or a related discipline, or working towards one. What you'll get in return A rare opportunity to shape and influence housing regulatory assurance at a strategic level Hybrid working with meaningful resident and community engagement Supportive, values-driven organisation with a strong improvement culture Competitive local government salary and benefits package What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk