First point of contact for patients, both on the reception desks and phones.
Receive, assist and signpost patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Provide efficient, helpful, informative and supportive reception and administration services to patients and members of the Practice team.
The candidate must have experience working with the general public, not necessarily in a healthcare setting. IT skills are vital to this role.
Responsibilities
1. Health & Safety
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:
* Using personal security systems within the workplace according to Practice guidelines
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
* Making effective use of training to update knowledge and skills
* Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
* Reporting potential risks identified
2. Quality
The post holder will strive to maintain quality within the Practice, and will:
* To work within the clinical computer system to improve and maintain data quality
* Alert other team members to issues of quality and risk
* Assess own performance and take accountability for own actions, either directly or under supervision
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
* Work effectively with individuals in other agencies to meet patients needs
* Effectively manage own time, workload and resources
3. Confidentiality
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
* In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
* Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
4. Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
* Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
* Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
5. Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
* Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
6. Communication
The post holder should recognise the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members, patients and carers
* Recognise people's needs for alternative methods of communication and respond accordingly
7. Contribution to the Implementation of Services
The post holder will:
* Apply Practice policies, standards and guidance
* Discuss with other members of the team how the policies, standards and guidelines will affect own work
* Participate in audit where appropriate
Safeguarding Children
· Under section 11 of the Children Act 2004 all NHS staff must ensure that their functions are discharged with regard to the need to safeguard and promote the welfare of children (Working Together to Safeguard Children, HM Government, 2018).
· All staff need to ensure, as part of their work with children and families and with adults who are parents or carers who are experiencing personal problems, that the needs of the children are considered and that where necessary they are assessed and appropriate referrals are made. Staff need to be aware of the relevant parts of
What To Do If You're Worried A Child Is Being Abused (2015)
· It is incumbent on all staff to ensure that they undertake child protection / safeguarding children training as per Safeguarding Children and Young people: roles and competences for health care staff Intercollegiate document (RCN, 2019).
Safeguarding Adults
· Under sections 42 to 47 of the Care Act chapter 14 of the statutory guidance's states:
Safeguarding means protecting an adult's right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, while at the same time making sure that the adult's wellbeing is promoted including, where appropriate, having regard to their views, wishes, feelings and beliefs in deciding on any action.
Professionals should work with the adult to establish what being safe means to them and how that can be best achieved.
· All staff must comply with mandatory training requirements as per 'Adult Safeguarding: Roles and Competencies for Health Care Staff' (RCN, 2018)and ensure that adult safeguarding is embedded as an essential part of their daily practice. Safeguarding is everyone's business and staff within the organisation have a particular responsibility to ensure all safeguarding concerns are responded to effectively and efficiently in accordance with the local Practice Safeguarding Adults Policy.
Notes
This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities
Job Types: Full-time, Part-time, Permanent
You should note that this offer of employment is conditional upon and subject to the receipt of satisfactory reference, evidence of your eligibility to work in the United Kingdom and successful completion of a 12 week probationary period. Please also note that your probation will not be passed/confirmed until such time that you are informed of this in writing.
This offer is also subject to the receipt of a satisfactory standard disclosure from the Disclosure and Barring Service.
Job Types: Full-time, Part-time, Permanent
Pay: £12.21-£12.34 per hour
Expected hours: 23 – 37 per week
Work Location: In person