Can you bring your customer‑centric approach to our Commercial Account Management team based in Carlisle, UK, where you can enjoy a collaborative culture that empowers you to build a career you can be proud of.
Responsibilities
As our Commercial Account Manager, you will drive category growth and commercial performance across key merchant and retail accounts through strategic account management, data‑driven decision making, and effective cross‑functional collaboration.
* Lead category strategy, product development collaboration, and compliance to deliver competitive and commercially successful ranges.
* Manage key customer accounts, driving sales, profitability, and long‑term strategic relationships.
* Analyse performance data to identify trends, risks, and growth opportunities, providing actionable insights.
* Oversee digital merchandising and product data to ensure accurate, high‑quality, and optimised customer listings.
* Collaborate cross‑functionally to support operations, improve processes, and strengthen customer engagement through proactive communication.
Qualifications
* Commercial experience in retail, merchant, or B2B environments, with strong business understanding.
* Ability to analyse data, identify opportunities, and turn insights into actionable plans.
* Experience managing complex accounts and building strong senior stakeholder relationships.
* Strong negotiation, problem‑solving skills, and ability to manage multiple priorities in fast‑paced settings.
* Excellent communication, collaboration, and MS Office skills (especially Excel); additional industry qualifications desirable.
Benefits
* Learning and career development opportunities, including online learning and management training.
* A competitive salary and incentive scheme.
* A variety of benefits, including Holiday Flex, Cycle 2 Work, a company pension, discount portal, recognition scheme, and wellbeing programme.
EEO Statement
We are building diverse, inclusive teams and encourage applications from everyone who can see themselves working with us.
Company Overview
Carlisle Brass is one of the UK’s most recognised architectural hardware brands, synonymous with architectural ironmongers, builders’ merchants, and major DIY retailers since 1986. Located in Cumbria, we operate a next‑day service nationwide and beyond. We are part of the ASSA ABLOY group, the global leader in access solutions.
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