Join to apply for the Senior Customer Service Specialist role at HIGH PROFILE RESOURCING LIMITED.
Overview
We are looking for a Customer Service Specialist with experience in call centres or customer service environments who can bring autonomy and responsibility to guide, shape, and elevate customer outcomes. Location: Multiple UK sites. Salary: £22,500-£26,000 + benefits, overtime, and career development opportunities.
What You'll Do
* Resolve customer queries that require more time, judgement or investigation
* Work with vulnerable or high-priority customers and deliver a calm, informed response
* Liaise with internal stakeholders to coordinate accurate, cross-functional responses
* Support onboarding of new team members through support, shadowing, and feedback
* Review case histories or trends and share insights to improve team service levels
* Use your knowledge of systems and processes to enhance both speed and accuracy across the team
* Monitor shared inboxes and support digital channels as needed (e.g., email, webforms, chat tools)
What You'll Bring
* A strong foundation in customer service roles, particularly in regulated or high-volume sectors in a call centre, contact centre or customer service organisation
* Ability to remain clear-headed and structured when faced with technical or emotional queries
* Comfort with using multiple platforms (e.g. CRM, order tracking, account systems) to diagnose and solve issues
* A helpful and knowledgeable approach with colleagues, offering informal coaching and peer support
* Personal accountability for quality, timing and customer follow-through
What You'll Gain
* Entry into a structured capability-based progression model
* Opportunities to lead on knowledge sharing, process improvement or mentoring programmes
* A comprehensive six week onboarding programme with dedicated support
* Access to broader development through specialist or senior-level training
* Exposure to team quality processes, root cause analysis and performance forums
* Recognition for stepping up and supporting operational excellence
How to apply
To explore your future, please email your CV
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Administrative and Support Services
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