Job Description
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the store's daily operations by providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will help ensure the store remains a safe place to work and shop.
You will be Responsible For
* Serving customers with passion and pride, providing natural, excellent service.
* Encouraging customers to give feedback via the ‘have your say’ survey.
* Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
* Practicing the training received to ensure safety at work.
* Participating in seasonal, community, and charity events to create an inclusive atmosphere.
* Understanding store performance and your role in delivering profit.
* Living our values, making everyone feel welcome, and following policies.
* Clocking in and out at the start and end of shifts for accurate payment.
* Following security procedures and wearing safety equipment to keep everyone safe.
* Following the 'think 25' policy when serving age-restricted products.
* Responding quickly to assistance calls or interventions on self-service checkouts and explaining actions to customers.
* Maintaining a clean, tidy, and organized store environment.
* Potentially running the shift in the absence of a Shift Leader or Store Manager.
* Following all training to ensure safety and legality.
* If applicable, managing the day-to-day operations of the Post Office, including passing necessary background checks.
Flexible Working
We support flexible working arrangements. Discuss your needs with us during the application process.
Core Purpose
Serving our customers, communities, and planet better each day.
Values
* Customers are at the heart of everything we do
* We treat each other with respect
* We work together as one team
* We make things easier
About Us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including Post Office, lottery, bill payments, and more.
We are part of Tesco, with stores supported from distribution centers across the UK.
Additional Notes
Applicants must be above the school leaver’s age. We offer various colleague benefits, including discounts, insurance, medical care, flexible working, and more.
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