About Us
BedfordLodge Hotel & Spa is a luxury, four AA red star guest destination nestled in Newmarket, Suffolk. Surrounded by three acres of beautiful grounds, Bedford Lodge Hotel & Spa retains the charm and character of a Georgian country house, yet offers the very best in modern comfort, cuisine, hospitality and luxury.
The Team
Our continuing success is based on the team we have working here. We look not only for skills, but also passion and enthusiasm and the ability to deliver outstanding service & hospitality. We are a privately owned, independent 4 Red Star Hotel and Spa. We strive to create a great workplace for our staff which includes many staff benefits. Would you like to be part of a great team?
The Position
We are seeking a Night Supervisor to lead overnight operations and ensure a smooth, safe, and professional service throughout the night. This role builds on the traditional Night Porter position by adding leadership, decision-making, and operational responsibility.
The Night Supervisor will act as the senior point of contact on site overnight, supporting guests, managing the night team, and ensuring all procedures, standards, and safety requirements are met.
Job Responsibilities
- Ensure the smooth running of the property during overnight hours
- Conduct regular checks of all public areas, ensuring cleanliness, safety, and presentation standards
- Complete night audit procedures and maintain accurate records
- Handle guest arrivals, departures, and requests efficiently
- Monitor security systems and respond to alarms or incidents
- Lead and supervise the night team, providing direction and support throughout the shift
- Act as the manager on duty overnight, making decisions in the absence of senior management
- Ensure all team members follow company standards, policies, and procedures
- Support training and onboarding of new night staff
- Manage shift handovers, ensuring clear communication with day teams
- Address and resolve any staff or guest issues professionally and promptly
- Deliver exceptional customer service at all times
- Handle guest complaints or concerns confidently, escalating where necessary
- Ensure a welcoming and safe environment for all guests
- Take responsibility for the safety and security of the building overnight
- Conduct fire safety checks and ensure compliance with emergency procedures
- Respond effectively to emergencies, incidents, or disturbances
- Maintain incident logs and report any issues to senior management
- Prepare reports for management (incident reports, night audit summaries, etc.)
- Ensure accurate completion of all required documentation
- Manage any late-night bookings, billing, or cash handling
About You
You will bring:
- Previous experience in a night supervisory role preferable with proven ability to lead and supervise a small team
- A positive attitude with excellent communication skills
- A smart and professional appearance
- Computer literacy
- Cash handling experience
- Strong problem solving and decision-making skills
- Previous Bar experience is desirable but not essential
- Proactive and able to take initiative
- Professional and approachable
- Strong attention to detail
- Flexibility with working hours, including weekend and bank holidays
- Ability to work independently and remain calm under pressure
Why Join our Team
A privately owned, independent hotel we have the opportunity to focus on what we do best – creating memorable moments for our guests and taking care of our staff as one big team.
We are all exceptionally proud to work here and of the work that we do. Would you like to join a great team and feel the same?
What We Offer
- Employee Assistance Programme (Hospitality Action)
- Free meals whilst on duty
- Paid breaks
- An extra day of leave on your birthday
- Complimentary membership of The Health & Fitness Club
- Discounted membership of The Health & Fitness Club for your partner
- 50% food discount within our 2 AA Rosette Squires Restaurant & Roxana Bar
- 20% discount on treatments and spa days at The Spa at Bedford Lodge Hotel
- Discounted accommodation rates
- Discounted hotel stays across the Pride of Britain hotel group
- Option to purchase wine at cost price
- Long service awards
- Reward and recognition scheme
- Generous ‘Refer a Friend’ scheme
- Pension scheme
- Industry relevant training
