Job Description
Are you an experienced Import Operator looking to join a dynamic and customer-focused logistics team? We're seeking a detail-oriented and proactive individual to manage air, ocean, and courier import operations, ensuring smooth and compliant shipment handling from start to finish.
What You'll Be Doing:
* Customer Service Excellence: Build strong relationships with clients and overseas partners, process bookings, and respond to quote requests.
* System & Documentation Management: Use in-house systems (including Cargowise) to manage job files, customs entries, and shipment tracking.
* Customs Compliance: Ensure all shipments meet UK and international customs regulations, including correct use of CPCs, HS codes, and duty/VAT rates.
* Shipment Coordination: Oversee UK arrivals, arrange collections and deliveries, and ensure timely and accurate documentation.
* Operational Oversight: Monitor carrier performance, manage PO/orders, and escalate any delays or issues.
* Commercial Awareness: Apply carrier rates and Incoterms to maintain positive margins and accurate quotations.
* Invoicing & Financial Accuracy: Raise customer invoices with all relevant costs, manage credit limits, and resolve queries.
What We're Looking For:
* Previous experience in import operations (air, sea, or courier).
* Strong understanding of customs procedures and documentation.
* Proficiency in logistics systems (e.g., Cargowise, Destin8, CNS).
* Excellent communication and organisational skills.
* Ability to work independently and manage multiple tasks.
Why Join Us?
* Supportive team environment with ongoing training.
* Opportunity to work with global partners and high-profile clients.
* Career development within a growing company.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.