* Full-time onsite role based in Farnborough
* Must be eligible for SC clearance
* High-volume service desk with clear progression pathways
ABOUT THE CLIENT
Our client is a well‑established organisation with a large, modern IT estate and a strong focus on service excellence. Their technology teams support a diverse user base in a fast‑paced environment, with continuous investment in tools, training and career development. Due to continued growth, they are looking for an IT Service Desk Analyst to join their team.
THE BENEFITS
* Structured shift patterns with clear expectations
* Ongoing training and access to online learning resources
* Career progression into senior, technical or leadership roles
* Exposure to a broad IT environment
* Supportive team culture
THE IT SERVICE DESK ANALYST ROLE
You will be responsible for managing and resolving IT support tickets while delivering excellent customer service in a busy service desk. The role involves working across Microsoft 365 environments, handling inbound queries, and troubleshooting a wide range of issues. You will collaborate with colleagues to maintain service levels and support business operations effectively.
IT SERVICE DESK ANALYST ESSENTIAL SKILLS
* 18 months to 2 years Service Desk experience
* Strong knowledge of Microsoft 365
* Experience with ServiceNow or similar ticketing systems
* Excellent communication and customer service skills
* Strong troubleshooting and problem‑solving ability
KEY SKILLS
* Service Desk
* IT Support
* Microsoft 365
* ServiceNow
* Troubleshooting
* Customer Service
* IT Support Analyst
* NSD
J-18808-Ljbffr