As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Click on this link to find out about our values https://www.uhbw.nhs.uk/p/about-us/our-trust-values
To provide Reception and Clerical role for the Cardiology Department.
The Receptionist role is responsible for attending patient on arrival, making nursing staff aware if needed, checking patient details are correct, dealing with many quires face-to-face and over the phone, liaising with transport for patients and helping patients with queries they have.
Shifts will be on a rota basis either 07:30-15:30 or 09:00-17:00 and to be flexible where possible.
1. To liaise with wards, clinical staff, and administration teams and Trust support staff in person, via telephone and email as and when necessary
2. To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties
3. Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
4. To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post and scanning patient notes if required
5. To keep waiting areas tidy and patient information materials up to date
6. To book patient appointments in line with the, print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)
7. To check and update patient details on arrival and book them into clinic retrieving data from a number of internal and external Patient Access Policy (PAS)’s
8. To book patient appointments in line with the Patient Access Policy (PAP), print letters and arrange any appointment related services as and when required (E.g. transport and interpreting services)
9. To input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.