Role: Office Assistant
Reporting To: Head of Sales & Client Relations
Hours: Full Time, Permanent (35 hours, 9am to 5pm, Monday – Friday)
Location: Quarry Wood, Aylesford, Kent ME20 7UB with potential for occasional home working
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Cashmere Caveman Co, Wild Kitchens (CCCWK) was founded by Guy Ritchie and is home to the WildKitchen, WildTent, and WildTable. Combining Guy’s love of fire, BBQ’s and the great outdoors, these high-end, outdoor lifestyle products bring a brand-new way to cook, gather and eat outdoors. The products have featured in Guy Ritchie’s films and TV series including the recent and very successful The Gentlemen TV series on Netflix.
The company, which launched at the RHS Chelsea Flower Show 2021, has been through an extensive process of research and development, and is now looking to increase sales and production both in the UK, and to a wider international market. CCCWK are looking for a proactive and dynamic Office Assistant to join the team. While we are looking for someone on a full time, permanent basis, we are also flexible and will consider more part time applications with a reduction in hours or a change to daily working hours, however we do require 5 days per week.
This is a broad role supporting many aspects of the business, including general office management tasks, aspects of the operational side of the business including some Health & Safety tasks, support on sales and customer services calls and emails, and also some stock management responsibilities.
Office Management
· Order stationary, office supplies, office furniture as required
· General filing and organisation of office
· Perform driving licence checks for all drivers of company vehicles
· Support the Customer Relationship Manager to plan and book staff travel, accommodation, car hire and logistics for overseas WildKitchen installations
~ Work with the Warehouse Supervisor to support the management of all facilities
· Manage service & maintenance contract for the fire alarm system and security systems
· Manage service & maintenance of all office & warehouse equipment – forklift, roller shutter door, alarm system, vent system, boiler etc
· Work with the Warehouse Manager to ensure servicing & maintenance of all office & warehouse
· Ensure all H&S commissioning certificates are renewed – mains electrical, PAT Testing, gas safety etc
· Organise training courses i.e. first aid & refresher courses, forklift training
· Ensure all signage around the office is present & up to date
· Submit meter readings for gas, electric to Assistant Accountant
· Ensure all online orders are logged onto the stock management system and then marked as shipped to client when appropriate
Work with the Warehouse Supervisor and Accounts Assistant to tidy up the stock system and improve stock processes
First point of contact for existing and prospective clients by email and phone, supported by the Office Assistant
· Keep accurate records and document customer service actions and discussions into customer files or in due course a CRM
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Handling phone calls and messages efficiently
CRM
Flexibility will be required for promotional events or any international travel
Annual leave is 20 days per annum, plus Bank Holidays
At the discretion of the General Manager, the office is also closed between Christmas and New Year which is not deducted from annual leave
Some flexibility for occasional home working
Some flexibility over reduced contractual hours across 5 days per week, or start and finish times