Salary: £35,000 - 58,000 per year Requirements: Significant experience in a formal technical support environment Experience of firstline support in a formal Helpdesk environment Excellent customer service skills Ability to communicate effectively with computer users to identify and fix problems Understanding of IT support issues in a busy corporate environment Familiarity with the role of frontline support and Helpdesk in an IT environment Responsibilities: Ensure the Councils central computer systems, applications, phones, and communication networks operate efficiently and securely Provide support and advice to users of the IT systems, networks, and applications Address IT support issues and communicate with users to resolve problems Maintain compliance with current installation standards Technologies: Support Network More: We are seeking an IT Support Technician to join our team in Stornoway. This permanent position is full-time with a salary range of £35,291 to £37,127 per annum, which includes a Distant Islands Allowance. Our ideal candidate will ensure that our IT systems, applications, and networks are running effectively and securely while providing invaluable support and assistance to users. We foster a collaborative environment where candidates will have the opportunity to meet the team during interviews and experience our work culture. last updated 11 week of 2026