Here at Ivybank Vets, we are looking for a friendly and approachable Veterinary Receptionist to join our team!
This position is for our Kilmarnock Practice mainly but quite often cover is needed in our other 3 branches in Irvine, Kilwinning and West Kilbride so the successful candidate would need to be able to drive.
As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.
Main responsibilities of the role include but are limited to;
* Liaising with the clients and the clinical staff to provide a high level of customer care.
* Meeting and greeting clients and pets.
* Booking appointments and diary management.
* Managing telephone and email enquiries.
* Taking payment for services and products.
* Managing cash and end-of-day banking.
* Maintaining a clean and safe space for our clients and their pets.
* This is a busy practice and some experience in telephony and computer skills would be necessary.
* Training will be given with the opportunity to enhance Customer Service skills.
This is a part-time permanent role working 25 hours per week Tuesday - Friday, as well as a share of Saturday morning working 1 in 4.
Why Join Us?
When you join our team, you’ll be welcomed into a supportive and friendly multidisciplinary environment where experienced vets, nurses, and support staff work closely together to deliver exceptional care. You’ll enjoy a varied and rewarding caseload that covers medical, surgical, and nurse-led clinics, with access to well-equipped facilities including advanced diagnostics and surgical tools. We are committed to your ongoing professional development through regular ‘lunch and learn’ sessions and all-staff meetings, as well as offering opportunities for career progression in training and specialist interests. Plus, with flexible working arrangements, we strive to support a healthy work-life balance so you can thrive both professionally and personally.
In addition to a competitive salary, you will benefit from:
* 6.6Weeks annual leaveFTE
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Discounted staff pet care
1 Murray Place, Kilmarnock, KA3 7JR, United Kingdom
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