Overview
Pennington Choices is expanding, and we are looking for the very best talent to join us. We need people who can think differently about how to solve problems. We are recruiting a Scheduler to join our Planning, Scheduling & Dispatch (PS&D) department.
About This Role As a Scheduler, your role is to support the planning, scheduling, and deployment of our Asbestos field-based operations. You will follow the appropriate processes to ensure field-based surveyors have booked as many work orders as is practical, with respect to client/contract response times and quality (sufficient time is allowed for work order completion). Our field-based operatives work nationwide for a variety of clients, including directly employed operatives and subcontracted associates. Schedulers within the Asbestos Scheduling team will book as many appointments as possible to support the delivery of efficient asbestos surveying and analysis.
Role Responsibilities
You will be responsible for implementing the Asbestos scheduling processes to effectively deploy field-based operations in the most efficient way. You will ensure we book sufficient appointments on a contract-by-contract basis to fulfil the requirements and drive our operational and commercial performance. Working flexibly within the team, you will deploy resources, handle inbound and outbound telephony demand, and accurately data import client information. You will work in collaboration with the Scheduling Team Leader, Contract Coordinators, other Schedulers, Field-based Operatives and Operations Leaders to build rapport and trust. In addition, you will manage tenant enquiries in a friendly and helpful manner. Confidence with telephony and operating works management systems is vital.
* Scheduling planned appointments for Asbestos field-based operatives, using your understanding of multiple works management systems.
* Uploading projects to our online booking platform.
* Retrieving booked appointments from our online booking platform and entering onto our operating platform.
* Mail merge letters for tenants.
* Bulk text messaging.
* Recording points of contact onto our operating platform.
* Handling and resolving telephone and email enquiries from tenants.
* Making proactive outbound telephone calls and positively influencing tenants to arrange appointments.
* Sharing ideas and insights to continually improve the scheduling function, including increasing the number of appointments made, appointments kept, and properties accessed.
Specific Team Targets
* Improving productivity by ensuring surveyors are fully booked each day.
* Fulfilling the percentage of work orders (in terms of appointments made, access, and completion).
Role Requirements / Experience
There are no mandatory qualifications required for this role. It is more important to assess relevant competencies and personality attributes. This role may suit experience in a deployment and scheduling role (not sector/market specific). The role will suit outgoing and friendly individuals who are able to communicate and build rapport.
Benefits
Pennington Choices has been recognised by Best Companies as a very good employer each year since 2018. We offer a stimulating working environment where our people are given the tools they need to help shape their careers, with approachable and supportive line management and opportunities for growth. We provide training, variety and support to help you develop.
* Competitive salary and transparent salary bands
* Commitment to flexible and remote hybrid working where applicable
* 37.5-hour working week
* 26 days annual leave plus 8 Bank Holidays (pro rata)
* Additional leave for length of service up to 31 days each year
* Opportunity to buy additional annual leave or sell surplus leave
* Enhanced employer pension contributions
* Enhanced maternity and paternity pay
* Regular Learning and Development opportunities
* Regular company social events
* Cycle to work scheme and electric car salary sacrifice options (subject to eligibility)
* Employee discounts, private healthcare, and wellness programmes
* Paid sick leave allowance
* Free eye tests and contribution towards glasses/frames
* Referral programme
* Personal use of company vehicle (subject to eligibility)
* Paid volunteering days
* Length of service rewards
* Welcome goodie bag
About Us
Pennington Choices is an Equal Opportunity Employer, and we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law. We provide property surveying and consultancy services to organisations nationwide, with experience across social housing, NHS, education, and rail since 2000. We value our people and encourage work-life balance, active living, and mental well-being. Our head office is in Cheshire with regional offices in Bromley, Manchester, and Sheffield. We have received recognition as an employer of choice in various awards.
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