Benefits
* Competitive Salary: £26,500 - £30,000 per annum (dependent on experience) plus additional on-call payments for out-of-hours cover
* Holiday: 28 days paid holiday, including Bank Holidays, with an extra day to celebrate your birthday
* Opportunities for training and career progression
* Structured shift patterns planned 2 months in advance
About the role
We're looking for an experienced and organised Team Leader to support our Client Services Team, working closely with the Registered Manager to deliver high-quality, compliant care services. You will play a key role in overseeing client care, supervising staff, and supporting day-to-day operations to ensure outstanding service delivery. This is a full-time role working 37.5 hours per week across Monday to Sunday. Office hours are Monday to Thursday 07:00‑18:00 and Friday 08:00‑16:00, with shifts rotating between 07:00‑15:00, 08:30‑16:30, and 10:00‑18:00. The role includes a minimum of one weekend shift (working from home), either 06:00‑14:00 or 10:00‑18:00, with additional out-of-hours support provided on a rota basis.
Main duties and responsibilities
* Support care delivery including new enquiries, client assessments, care planning reviews, and maintaining accurate documentation
* Supervise care staff through one-to-one and group sessions to enhance service quality
* Manage client relationships, maintain records, carry out quality assurance checks, and liaise with third parties such as GPs and families
* Support staff training, development, and performance management, including assisting with training delivery
* Ensure compliance with policies, procedures, and health & safety requirements while maintaining accurate records
* Support daily operations, including system use, office administration, and maintaining an efficient working environment
* Provide out-of-hours support including remote monitoring, emergency response, and rota-based cover
About you
* Significant experience within domiciliary care, reablement, or intermediate care, along with experience supervising care or health support workers in a community setting.
* Minimum NVQ Level 3 in Health & Social Care (or equivalent) and an ILM Level 3 qualification (or equivalent).
* Excellent communication skills, strong organisational ability, and attention to detail, with the ability to work under pressure and make sound decisions.
* Proficient in Microsoft Word, Excel, and Outlook, and confident learning new systems and processes.
* Self‑motivated, professional, and able to handle sensitive situations with care and clarity.
* A willingness to undertake an enhanced DBS check is required.
* A full UK driving licence and access to a vehicle is essential.
Additional requirements
The post is subject to an enhanced DBS check and candidates must be authorised to work in the UK.
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