Overview
Meeting & Events Executive at Pullman Hotels & Resorts – London central location
We are seeking aFUN, PASSIONATE & EXTROVERTED Meeting & Events Executive to join our team at a vibrant central London hotel. The property has 312 bedrooms and 17 meeting rooms, including the Shaw Theatre. You will assist the Meetings & Events department to achieve maximum revenue and client relationships through effective sales techniques and exceptional customer service.
You will assist in planning and executing meetings, events and conferences for up to 446 guests, from start to finish. You will work closely with clients, agents and team members to ensure seamless coordination and delivery of all event aspects. This role requires a proven track record in event management.
Responsibilities
* Respond to enquiries from agents/clients within time limits in a professional manner
* Practice efficient and effective yield management in line with guidelines
* Promote special offers where appropriate and maximise sales opportunities
* Prepare contracts and ensure maximum conversion of all business taken in the diary
* Ensure all business is chased and departmental guidelines are followed
* Conduct show-rounds for existing bookings and new clients
* Provide clients with a detailed event order in advance of their event
* Greet clients on arrival and maintain a presence throughout the event
* Resolve client disputes and complaints professionally and within guidelines
* Adhere to accounting procedures – obtain prepayments, reconcile and send final invoices within 48 hours of departure; address account queries within 48 hours
* Maintain market awareness through competitor site inspections
* Achieve individual weekly targets
Qualifications
* Key skills: organisation and time management, strong written and verbal communication, administration and problem-solving, ability to meet deadlines, customer-focused, attention to detail
* Driven to maximise sales and meet departmental budgets
* Experience with OPERA Cloud and Delphi systems is essential
* Previous Meetings & Events experience in a conference hotel or venue
Benefits
* Two complimentary Bonus Breaks per year in another Accor property in the UK
* Employee benefit card with discounted rates in Accor Hotels worldwide
* Free meals on duty and access to hotel gym
* Up to 33 days of annual leave per year
Salary: £36,037 per annum
Eligibility: The successful candidate must already have the right to work in the UK
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Hospitality
Note: This description focuses on the current role responsibilities, qualifications, and benefits for the Meeting & Events Executive position at Pullman London.
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