Here at Virgin Media O2, we are looking for a Technical Account Manager - IOS to join our dynamic Commercial team and orchestrate the technical performance, quality and delivery of devices from assigned OEMs or technology partners. This role combines technical product ownership, analytical insight, and partner stakeholder management, with increasing accountability for commercial and customer impact.
Key Responsibilities
* Act as the primary technical owner for assigned OEMs or device partners, accountable for device performance, quality, and in‑life outcomes
* Manage device testing, certification, and launch readiness for partner devices, ensuring compliance with network, security and quality standards
* Oversee device performance in‑life, monitoring KPIs such as call success, data throughput, stability, and customer‑impacting issues
* Own technical issue management with partners, driving root‑cause analysis, remediation plans, and timely resolution of defects or incidents
* Coordinate device‑network integration activities, working with RAN, Core and Service teams to enable features and resolve compatibility issues
* Support software and firmware governance, including validation of OS updates, security patches and OEM releases for assigned devices
* Contribute to technology trials and innovation initiatives, supporting pilots, early device introductions and adoption of new standards or capabilities
Required Qualifications
* Experience in device technology, technical account management or engineering within telecommunications or a closely related connected‑device environment, with clear accountability for end‑to‑end device technology introductions and performance
* Strong technical understanding of devices, software/firmware and network capabilities, sufficient to challenge OEMs and internal technical teams
* Hands‑on experience working with OEMs or external technology partners, driving technology innovation whilst holding them accountable for quality and performance outcomes
* Ability to analyse technical performance data and translate insight into clear actions, priorities and risk management, articulating threats and opportunities for the P&L
* Strong coordination and stakeholder management skills, working effectively with Network, Product, Commercial and Operations teams to deliver multiple complex projects and new technology introductions
Additional Desired
* A passion for learning about new technologies, industries and getting in the mind of our customers
* Experience working directly with global device OEMs or chipset vendors
* Exposure to 5G, VoLTE/VoWiFi, eSIM or emerging device technologies
* Familiarity with device performance analytics tools or telemetry platforms
* Understanding of commercial drivers such as returns, cost‑to‑serve or lifecycle economics
Benefits
Working at Virgin Media O2, you get a robust reward package with a range of extras designed to support both you and your loved ones.
Virgin Media O2 is an equal opportunities employer and is working hard to remove bias and barriers for its people and candidates.
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