The Senior Bilingual Resettlement Officer will lead the delivery of high-quality, culturally and linguistically tailored support to refugee households resettling in Hampshire under the UK Government Resettlement Programme—including the Afghan Resettlement Programme (ARP), United Kingdom Resettlement Scheme (UKRS), Community Sponsorship, and other eligible schemes. A core focus of the role is to supervise and support Resettlement Officers, ensuring effective casework delivery, equitable caseload management, and adherence to safeguarding protocols and project key performance indicators.
The Senior Bilingual Resettlement Officer will provide guidance on complex cases, contribute to staff development through mentoring and training, and support the coordination of multi-agency services to promote timely access to housing, healthcare, education, and other statutory services. Support will be delivered in English and Dari/Pashto through home visits, remote assistance, and group sessions. The role also includes attending strategic meetings with Hampshire County Council, collaborating with delivery partners, and contributing to project reporting and service development.
Key Working Relationships
This position will report to the Programme Manager and work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include Senior Resettlement Officers, Bilingual Resettlement Officers, Resettlement Officers, ESOL Coordinator, Education Officer, Community and Engagement Officer and Project Officer. This position will also collaborate regularly with staff at Citizens Advice Rushmoor and other delivery partners, including attending partnership and strategic coordination meetings.
KEY ACCOUNTABILITIES
Support to Staff (50%)
· Supervise and mentor Resettlement Officers, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and leading performance reviews.
· Provide training and support for Resettlement Officers on the delivery of different project activities and working with supported individuals.
· Provide Resettlement Officers with support for households with the most complex support needs. This will include involvement with practical casework support to refugee households, ensuring timely access to housing, income, healthcare, education, and other statutory services.
· Provide Resettlement Officers with support to respond to safeguarding concerns, following IRC and statutory processes.
· Proactively review Resettlement Officers’ caseloads to ensure equitable distribution and identify emerging support needs, taking appropriate action to rebalance workloads, provide targeted guidance, and uphold service standards, safeguarding protocols, and project key performance indicators.
Direct support to households (20%)
· Welcome newly arrived supported individuals by attending their home alongside Resettlement Officers to assist with initial arrival support, complete risk assessments, and deliver home safety orientation.
· Research, identify and outreach to services and resources that enable clients to meet their short and long-term goals and facilitate external referrals.
· Support with the delivery of group session support, including orientation sessions on life in the UK, both virtually and in person.
Key Administrative tasks (20%)
· Represent the IRC in meetings with Hampshire County Council to discuss project progress, contribute to strategic dialogue, and provide formal updates through scheduled reporting and performance review meetings.
· Collaborate with delivery partners to ensure coordinated support for households, contributing to joint planning, case discussions, and service alignment that promotes timely access to housing, healthcare, education, and other essential services. This includes regular attendance at partnership meetings to review progress, share insights, and strengthen partnership delivery.
· Lead on supporting Resettlement Officers to ensure timely and accurate compliance to all reporting requirements, including database management, case noting, and file maintenance. This will require spot checks and tracking against project goals and Key Performance Indicators.
· Provide flexible administrative support to meet the project needs.
Ways of working (10%)
· Collaborate with partners, local councils, charities, schools, and diaspora organisations.
· Attend multi-agency coordination meetings and contribute to service development.
· Carry out all the above in accordance with the aims, values and policies of International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and Equal Opportunities.
PERSON SPECIFICATION
Essential
Skills, Knowledge and Qualifications:
· Knowledge of UK statutory services (e.g. housing, welfare, healthcare, education) and safeguarding frameworks.**
· Strong organisational and administrative skills, including accurate record-keeping, reporting, and use of key performance indicators.
· Strong written and verbal communication skills: the ability to communicate effectively with colleagues, partners and clients in both English and Dari/Pashto.**
· Excellent interpersonal and relationship building skills, with the confidence to navigate and maintain a wide range of internal and external partnerships.
· Good IT skills, including proficiency in using Microsoft Office and experience leading meetings or trainings via online platforms such as Microsoft Teams and Zoom.**
· Ability to travel regularly throughout the service delivery area.**
· Ability to work flexibly both independently and collaboratively as part of a team.
· Ability to work in line with confidentiality and safeguarding standards.
· Ability to handle multiple priorities and deadlines and to quickly learn information systems.
· Access to a personal vehicle.
Experience:
· Minimum two years of related experience, paid or voluntary, working with refugees, asylum seekers or other vulnerable populations in Hampshire.**
· Experience of line management or staff supervision, including setting objectives, providing feedback, and supporting performance development.**
· Experience contributing to project reporting, monitoring, or evaluation for funders or commissioners.**
· Proven ability to plan and deliver group workshops and educational sessions in diverse, multi-lingual and cross-cultural environments.
· Experience supporting individuals with complex needs (e.g. mental health, disability, safeguarding) and delivering services in line with data protection and safeguarding policies.
· Lived experience of forced migration, resettlement, or navigating support systems as a refugee or asylum seeker.
· Prior experience of using a client relationship management system.