Contracts Manager – Social Housing (Facilities Management)
Location: Central belt (Glasgow & Edinburgh)
Salary: Up to £55,000 per annum + bonus + company car
Sector: Facilities Management
CBWare recruiting for an experienced, proactive and forward-thinking Contracts Manager to take full accountability for the operational and financial performance of a major social housing compliance facilities management contract. This role requires a strong leader with a mechanical background who can oversee subcontractors, internal engineering team, drive productivity, ensure compliance standards are met, and deliver consistently high levels of service across multiple locations. You will build strong working relationships with clients, suppliers, and internal teams while maintaining a safe, efficient, and customer-focused FM operation.
Key Responsibilities
* Take full responsibility for the contract’s financial performance and budgetary control.
* Ensure compliance with all statutory obligations and internal policies across stakeholders.
* Manage health, safety, environmental, and quality (SHEQ) risks using RAMS, PPE, ongoing training, and adherence to safety procedures to provide a safe working environment for all parties.
* Establish and maintain effective working relationships with internal teams, clients, suppliers, and subcontractors to enhance service delivery and operational performance.
* Foster positive and long-lasting relationships with clients and affiliated organisations.
* Oversee service delivery across multiple locations, ensuring collaboration and resource alignment across all teams.
* Create and maintain a robust business plan that aligns with contractual goals and client expectations.
* Define, monitor, and manage SLAs and KPIs, constantly seeking opportunities to add value.
* Support and guide mobile teams to deliver services in line with agreed standards and performance metrics.
* Oversee planning, execution, and quality assurance for all planned preventive maintenance (PPM) and reactive works.
* Ensure accurate documentation of completion times for all work types using the asset management system.
* Conduct monthly audits and compliance checks, reporting key findings and escalating issues when needed.
* Collaborate with senior management to review monthly performance and shape strategic plans.
* Support the development of direct reports through training, performance reviews, and mentorship.
* Deliver internal training sessions and corporate communications.
* Lead on contract negotiations and support business development initiatives.
* Oversee the coordination of support functions to ensure consistent service delivery.
* Evaluate and manage the performance of third-party suppliers and subcontractors.
* Maintain a clear understanding of client contractual obligations across all services.
* Conduct regular client meetings to understand evolving needs and align service delivery accordingly.
* Identify and implement cost‑saving strategies and revenue‑generating opportunities in collaboration with operational teams.
Package & Benefits
* Competitive salary
* Company car or car allowance
* Annual bonus scheme
* 25 days annual leave plus public holidays
* Private medical insurance
To be considered
* Proven experience in contract management, particularly in Social Housing and compliance environments
* Strong technical background with relevant Mechanical qualifications
* Thorough understanding of building services, compliance, and relevant legislation
* Health & Safety qualification (essential)
* Knowledge of HSG274 and water systems management
* Proficient in CAFM systems and digital reporting tools
* Asbestos awareness certification
* Computer literate with good working knowledge of standard office software
* Excellent interpersonal and stakeholder management skills
* Strong verbal and written communication abilities
* Highly motivated, with the ability to work both independently and as part of a team
* Flexible, adaptable, and calm under pressure
* Full UK driving licence (clean and valid) is essential
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