Anderson Knight is hiring a Collections Agent on behalf of a leading financial services organisation. This role involves assisting customers who have fallen behind on their payments, helping them explore solutions that lead to positive outcomes.
Shifts are assigned on a rotational basis to ensure full-service coverage. Flexibility is essential.
* Monday to Friday: On rotation – 8am-4pm, 9am-5pm,10am-6pm, 11am-7pm, 12pm-8pm
* Saturdays are required 1 in every 4 weeks and that day is given back in lieu.
* Hybrid working is available after completing a 5–6-week training programme which looks like 2 days in the office and 3 days at home.
Key Responsibilities:
* Carry out collections activities in line with company policies, procedures, and regulatory requirements.
* Manage customer accounts in arrears, working towards fair and positive resolutions while minimising financial losses.
* Handle inbound and outbound collection calls professionally, ensuring accurate record-keeping.
* Maintain high performance standards, proactively addressing challenges and meeting targets.
* Conduct thorough income and expenditure assessments to determine suitable repayment plans.
* Demonstrate excellent telephone communication skills, building rapport and negotiating effectively to achieve the best outcomes for customers.
Requirements:
* Previous experience in collections or a similar role is preferred.
* Understanding of Treating Customers Fairly (TCF) principles.
* A positive, open, and transparent approach to work.
* Strong attention to detail.
* Essential customer service experience.
Benefits:
* 33 days of holiday (25 days annual leave + 8 public holidays).
* An extra day off on your birthday.
* Discretionary bonus scheme.
* 15% pension contributions.
* Eyecare and private medical insurance (PMI).
Salary:
* £23,000 – £25,000 DOE.
If you’re interested in this opportunity, please submit your CV in confidence.
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