Join our Passenger Services Team at Newcastle International Airport! About Your Airport Newcastle is a multi-award winning Airport that proudly connects the North East region to the world. The Airport is on track for the busiest year in its history as it prepares to welcome a record six million passengers in 2026. Thanks to its strong portfolio of 15 airline partners, passengers can choose from over 80 direct destinations and more than 300 onward connections worldwide. The Airport makes a vital contribution to the regional economy, generating more than 1bn in GVA each year and around 3,200 people are employed on the Airport site. More than 17,000 jobs are supported through the business supply chain. The business commitment to delivering a world-class customer experience has earned international recognition. In 2025, the Airport was recognised as Best Airport in Europe, in the 2 to 5 million passenger category, at the ASQ Awards for providing exceptional customer service. It also retained the Star UK Airport award at the Travel Bulletin Star Awards for the fourth consecutive year. The Airport was named the Overall Winner at the Routes World Awards 2024, marking the first time a UK Airport achieved this prestigious accolade. Airline partners continue to invest in the Airport and easyJet will open a new three-aircraft base in March 2026. Committed to a sustainable future, the Airport is on track to achieve Net Zero Carbon status by the year 2035 and has been recognised as a 'sustainability sector leader'. The business has its own solar farm that can provide 100% of its electricity on a sunny day and it is making significant investments to transition its vehicle fleet to electric models. Over recent years more than 46,000 trees have been planted on Airport-owned land to support its carbon offset activities and enhance biodiversity. About the role A number of opportunities have arisen for Seasonal Passenger Services Assistants within our busy and diverse Passenger Services Department. The department is key in the delivery of terminal operations providing critical services to our passengers and business partners, including providing assistance to passengers who require additional support, the management of the baggage belt system to ensure the continuous operation. A full training program will be provided over 3 weeks to the successful staff members giving them full oversight of their role. You must be available to attend this in full. This role has the opportunity for progression within the airport teams providing a good base for development of aviation experience. We are intending to run a course on the following date: March 30 th 2026 A day in the life of some responsibilities; Providing assistance to passengers living with reduced mobility or disabilities. Understanding and assisting with baggage belt system operations, including clearing baggage blockages. Working on our Front of House desk, facilitating the full meet and greet process. Assisting on ambulift vehicles Communicating with passengers departing and arriving ensuring they have a positive customer service experience. Work with our business partners to provide a great customer journey. Reporting to the Passenger Services Duty Manager you will be accountable for the delivery of safe, secure, and customer focused coaching and assistance services to customers. What do the shifts look like? The contract will be for a minimum of 20 hours, the service requires full flexibility due to service delivery needs. Shifts are likely to include a mix of early morning starts and night shifts, with some shifts starting before or finishing after public transport hours. Therefore, applicants without regular access to a vehicle or other means of transport should consider this carefully. About you The ideal candidate will be able to demonstrate experience of effective communication with customers, colleagues, and business partners, as well as a passion for excellent customer service Essential Requirements We are looking for candidates who are fully flexible with shifts, as Passenger Services offers a 24-hour, 365-days-a-year operational service to passengers who require our assistance. Why come onboard? Free on-site car parking whilst at work Reduced parking charges Park & Fly Access to contributory pension scheme Discounted car servicing and repairs Access to World Duty Free On-site occupational health support On-site physiotherapist Employee assistance programme support Subsidised private healthcare Cycle to work scheme Employee discounts at airport retail/ catering outlets Subsidised membership to our on-site gym Newcastle Airport Limited promotes the equality of opportunity. Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates. NB: Should we receive sufficient interest in the role, please be aware it may close earlier than the original advertised closing date. Key Dates: Should you be successful, interviews will take place week commencing 8th March and you should be free to commence training in April.