Job Overview
We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. Here you'll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high‑quality service, beverages and products, whilst creating our third‑place environment. We’re looking for candidates with previous coaching or supervisory experience in a customer‑facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment for your partners on shift. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you’ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You’ll be an ambassador for our partner networks, making sure our partners know they belong. The best part about this role is that no two days are ever the same! Working in one of our fast‑paced stores, a typical day could include collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments, and the Starbucks Experience for our partners and customers. Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme led by our amazing in‑store trainers and coaches and designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
£29,575 per year - estimated?
CLOSING SOON
Responsibilities
* Collaborate with the Store Manager, lead great shifts, support partners and inspire best moments and the Starbucks Experience for our partners and customers.
* Set priorities by leveraging existing tools and resources to determine roles, delegate tasks, and drive the profitability of your store.
* Inspire and motivate the store team to make every moment right for our partners and customers, pre‑empting and adapting to any potential issues and addressing or resolving any that arise to optimise the customer experience.
* Identify teachable moments to share best practices with the team.
* See challenges as opportunities for continuous improvement to drive operational excellence.
* Execute store operations during scheduled shifts, including organising opening and closing duties.
* Ensure all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
* Provide quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards, and follow health, safety and sanitation guidelines for all products.
Benefits
* 28 days holiday a year (including Bank Holidays)
* An additional special day for you to take to celebrate a special moment in your life each year
* Free drinks and food when you’re on shift
* Our store bonus program
* Bean stock options for all partners (own part of Starbucks!)
* Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
* A free bag of coffee each week and a 30% partner discount on food, beverages and merchandise
* Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
* Life assurance
* Home Sweet Loan (interest‑free loans that can be paid back over 12 months to help pay your rental deposit)
* A free 24/7 Employee Assistance Programme available to you and your family
* Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners
* Great long‑term career opportunities in store and support centre
Process
Application > CV review > first‑stage interview > second‑stage interview > offer and onboarding.
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there’s always room for one more.
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