Hire Controller
Location: Cardiff
Salary: £29,000 - £31,000 + quarterly bonus + Loyalty Perks
The Opportunity
We're partnering with a leading independent plant & tool hire business with a strong and growing footprint across the UK. With continued expansion and investment, they are now looking to bring in a high-calibre Hire Controller to support depot operations and deliver an exceptional customer experience.
This is a key, front-line role within the business-perfect for someone who thrives in a fast-paced environment, enjoys customer interaction, and wants to play a direct part in driving operational success and growth.
What You'll Be Doing
Managing the day-to-day operations of the Hire Desk, ensuring a smooth and efficient hire process
Coordinating hire equipment, fleet availability, and stock levels across the depot and wider network
Overseeing hire contracts, off-hires, and audits to ensure accuracy and compliance
Working closely with logistics teams to ensure timely and efficient transport scheduling
Handling inbound calls and enquiries while supporting sales opportunities and conversions
Identifying and acting on new business opportunities from customer interactions
Supporting pricing, rates, and commercial decisions when required
Building strong relationships with customers to enhance retention and growth
What We're Looking For
Experience in a hire operations / hire desk / plant hire environment (essential)
Strong organisational and communication skills
Commercial mindset with the ability to identify sales opportunities
Confident working independently and under pressure
Strong relationship-building and negotiation skills
Good IT proficiency and attention to detail
A proactive, flexible, and solutions-driven approach(Plant / construction knowledge is advantageous but not essential)
What's in It for You
Bonus potential of up to £2,400 per year
Loyalty bonus scheme starting at £25 per month, increasing to £35 per month with service
Pension + life assurance (3x salary)
32 days holiday (including bank holidays)
Birthday gift + perks platform
Clear opportunities for career development and progression
Join a growing, supportive and ambitious team
Working Hours
Monday to Friday
Shift patterns: 6:30am - 4:00pm or 7:30am - 5:00pm