Job Title: Lead Customer Service Representative Function: Customer Service Location: Newbury Contract Type: Ongoing Temporary Assignment Hours: Monday - Friday, rotating shift - 8:30am/4pm, 9am/5pm and 9:30am/5:30pm. Pay Rate: £13.50 per hour Company Overview Our client is a global leader in medical technology, with a strong focus on employee engagement, career development and customer excellence. This is an exciting opportunity to be part of a forward-thinking, mission-driven organisation. Position Summary The Lead Customer Service Representative is a role within the customer service team, responsible for managing service-related customer requests, overseeing service contracts and mentoring junior team members. This position plays a key role in ensuring efficient and high-quality service support, contributing directly to the company's success in delivering value to providers. Key Responsibilities Manage repair and work orders, including coordination of equipment Organise returns and collections, handle proof of delivery and pricing queries Respond to incoming emails and phone calls professionally and promptly Maintain proactive communication with internal and external customers Investigate and resolve invoice and billing disputes Log and follow up on issue resolution and customer feedback Support colleagues across multiple service processes and technical areas Collaborate with cross-functional teams on ...