Elland Steel, a trusted name in the UKs structural steel industry for over 50 years, is offering a fantastic opportunity for an IT Apprentice to join their forward-thinking team. As an Employee-Owned Trust, Elland Steel prides itself on empowering its people to drive success and innovation from within.
This apprenticeship provides hands-on experience supporting IT infrastructure in a fast-paced environment, contributing to the companys ongoing digital transformation. With expert mentorship and a commitment to continuous development, this role is the perfect launchpad for anyone passionate about technology and eager to build a rewarding career in IT within the construction sector.
In this role, youll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
1. Assist with password resets, user onboarding and offboarding by creating and disabling user accounts, handle basic anti-virus configuration and monitoring.
2. Use an Excel based ticketing system to log and track IT issues, recording details such as issue status, actions taken and resolution times.
3. Use a range of communication channels such as phone, email, messaging, video calls, and ticketing system.
4. Support staf...