The Asprey Group is currently recruiting for an IT Support Assistant to provide front-line technical support to users across Asprey’s global business, as well as maintaining, configuring and installing elements of the company’s IT infrastructure.
Key Responsibilities
Provide front-line support by responding to user requests and proactively identifying support needs
Assist the Global IT Lead with the setup, maintenance and basic troubleshooting of IT equipment including PCs, laptops, printers and mobile devices
Seek opportunities to train and inform users to increase their IT knowledge and efficiency, documenting and sharing training materials where appropriate
Escalate unresolved issues, suggestions or change requests to the Global IT Lead where appropriate and participate in resulting team discussions
Liaise with IT suppliers and carry out necessary admin (raising Purchase Orders, etc)
Provide general administrative support to the Global IT Lead as required
Where necessary and agreed, work outside standard hours to support global users and projects
Skills & Experience
Good communication skills
Excellent organisation and capacity to manage and prioritise support requests
Analytical skills and ability to troubleshoot
A mature and proactive approach to work
Demonstrable remote support skills, specifically, experience in any/all of the below areas would be highly advantageous:
Windows Active Directory (On-Premises, Hybrid, Azure and cloud), print servers – ideally at least 2 years’ experience in a business environment
IP Networking, VPN & firewalls with Cisco, HP-Aruba and Watchguard
SAP B1 experience, systems side
CRM experience, systems side
IP (VoIP/SIP) telephony services
Server hardware, PC, Laptop and Mac exposure
Webservers on Linux and Windows IIS
Understanding of *NIX eg Linux RedHat/Debian and AppleMac