Overview
Our customers are at the heart of everything we do; we constantly strive to exceed our customers' expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity. Alongside your relevant qualifications we are looking for team members who are flexible, have great communication and customer service skills and are committed to our ethos of providing quality service, transparent pricing and above all convenience to our rapidly growing customer base.
Responsibilities
* Deliver excellent customer service and build long-term relationships based on trust and integrity.
* Communicate effectively with customers and colleagues to ensure clarity and satisfaction.
* Support a culture of quality service, transparent pricing and convenience for customers.
* Adhere to company standards and procedures to maintain high levels of customer care.
What you will need
* Level 3 Light Vehicle Maintenance & Repair
* Automotive service 2 years (minimum)
* Full Driving Licence
Additional information
In'n'Out Autocentres are experts in vehicle servicing, MOTs & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader. We provide fixed prices, clear explanations, and great service, underpinned by a 100% customer satisfaction promise. Our staff and the national Customer Care Team are trained to ensure 100% customer satisfaction at every stage of the journey. We only use manufacturer approved parts, which match or exceed original manufacturer specifications and do not affect vehicle warranty status. Our workshop technicians are trained to the highest standards, with many joining us from big-brand main dealers. We are a Which? Trusted Trader and regularly audited by Which? to ensure openness and honesty with customers. We offer comfortable waiting lounges with high-speed Wi-Fi, beverages, and facilities for families. We have a high percentage of repeat customers and strive for 100% customer satisfaction. We will not carry out any additional work without authorisation, and our team provides recommendations to ensure safety and optimal vehicle performance.
Benefits
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Life insurance
* On-site parking
* Referral programme
* Bonus scheme
* Performance bonus
* Quarterly bonus
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