Description ADI is the leading global wholesale distributor of security, AV and low-voltage products. In more than 25 years in the business, we have become a multi-billion-dollar distributor with more than 200 offices in 20 countries globally. Our extensive global footprint, combined with our strategic supplier relationship and focus on customer service, allows us to serve our customers with a comprehensive range of products and services. Our customers demand a high-performance supplier and to continue to meet this demand we are now looking for a Key Accounts Internal Support colleague to join our team based in Oldham, Manchester. This role will support our Key Account customers and to achieve this we need someone with first class customer service skills, and commercial awareness. In return we offer a competitive base salary, a market leading commission structure (paid quarterly) and hybrid working (3 days in the office and 2 from home). JOB DUTIES: Customer Account Management Implement and deliver an excellent customer experience, maintaining strong effective relationships with our customer base & supply partners. Responsible for supporting our External Key Account Team with the sales, margin and operating profit Drive business growth by discovering new opportunities with existing clients and deliver value by forging account relationships Deliver value by forging new strategic relationships Grow your knowledge of ADI products in a team-based culture focused on innovation and customer satisfaction. Support all marketing activities in line with business strategy Working effectively with key strategic vendors and customers to promote growth and development strong key partnerships. YOU MUST HAVE: Proven sales/customer service experience in a similar position, ideally from B2B product distribution background (trade, electronics, security products or high volume distribution) A proficient understanding of key sales principles and best practices Experience in selling products, with the ability to establish and build relationships quickly Strong inter-personal skills Experience in selling products, with the ability to establish and build relationships WE VALUE: Positive “Can Do” attitude with the ability to self motivate and motivate others Ability to maintain and build sales profit and margin via an existing customer base Ability to support and drive marketing initiatives, seek new opportunities to build sales and profit, and develop new custom. Clear understanding of excellence in customer service and be able to exceed this at all times Good Team Player WHAT’S IN IT FOR YOU Hybrid working model Competitive salary and quarterly commission structure Opportunity to work for a global business Excellent career development opportunities LI-KM1 LI-HYBRID