Job Advert
25 hours per week, 52.14 weeks per year, % shift allowance
Permanent position within West Lothian Council’s Contact Centre
INTERNAL ONLY
Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us)
1. Monday-Friday 17:30 – 22:30, public holiday working is essential
2. Shift allowance applicable
Customer Service Centre provides a wide range of local services for the community.
About the role
We are looking for a dedicated professional, who has experience in working within a performance driven environment along with good local knowledge.
You are expected to remain calm, sympathetic and supportive while dealing with both routine and emergency situations.
Do you have good local knowledge? A passion in delivering high standards of work and taking pride in your achievements? If so, we are looking for an outgoing, confident, hardworking and reliable person who wants to succeed in customer services. The team are responsible for providing confidential advice to customers, provide a wide range of council and community information to help customer’s access services, resolve enquiries, request services and deal with any complaints received.
You must be customer focused, target driven and enjoy working in a challenging but rewarding environment. Contact Centre experience dealing with customers via telephone, email and social media would be great.
Successful Candidates will be invited to complete Customer Service testing, which is an integral part of the interview process. Please note that you are required to be available for full time training of between 4-6 weeks which will predominantly be dayshift.