Overview
Head of Reception - Hilton Grand Vacations at The Kenmore Club, Loch Tay, Scotland. We are transitioning to being part of the Hilton Group under the vacation ownership umbrella of Hilton Grand Vacations.
Head of Reception - £30,388 per annum
We are recruiting for a Head of Reception for The Kenmore Club.
Responsibilities
As Head of Reception you will lead a team of receptionists and night auditors who provide a 24 hour Reception service to our Owners, Members and Guests staying at the resort and ensure that the “Stay Vacationed” service culture is followed at all levels.
Reporting to the Resort Manager, the main job duties are:
* To manage the Reception Team on a daily basis in line with the company standards of service excellence.
* To manage reservations and pre-arrival requests, ensuring that guest expectations are met and exceeded.
* To recruit, train and develop the Reception team
* To liaise with other Head of Departments to ensure exceptional service levels are consistently delivered to guests.
* To organize the Reception shifts and work planning.
* To manage the Reception budget in terms of expenses and revenue.
* Present a welcoming impression to guests by all reception staff both on the telephone and in person.
* Review and implement internal procedures as required, to optimize the operational efficiency of the Reception division.
* To ensure that any concerns raised by owners, members and guests staying at the resort is communicated to the relevant division and followed up on to ensure client satisfaction.
* To consistently communicate with the Resort Manager regarding any areas of opportunity and on-going updates.
* Other duties assigned.
Skills and Experience
To fulfil this role you should have:
* At least 3 years previous experience in a similar role.
* Ability to motivate and lead a team.
* Ability to multi task and work under pressure.
* Good working knowledge of Microsoft Office.
* Competency in cash handling, banking reconciliations and budgetary control.
* Excellent communication skills both written and verbal.
The role requires the successful candidate to work 40 hours per week on a shift/rota basis to include mornings, evenings and some bank holidays.
Benefits
* Resort privilege program/Employee discount
* Referral programme
* Generous holiday entitlement
* Access to Employee Assistance Program (EAP)
* Free parking
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Administrative
Industries
* Hospitality
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