Job Title: Engineering Admin Support
Mitie – 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
Hours
Monday‑Friday 9.00am‑5.00pm
Salary
£12.60 per hour
What is in it for you
* A competitive salary
* A friendly and supportive team
* Training, career development & progression
* Overtime opportunities
* Free on‑site parking
* Access to online GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
Main Duties
* Life and property alarm response and emergency service engagement in line with Administration duties
* Managing high levels of incoming and outgoing telephone calls to both clients and branches
* Utilise software to ensure the required monitoring and compliance standards are met
* Work as part of an administration team liaising with different branches nationally
* Follow correct procedures for incident reporting and real‑time monitoring
* Communicate effectively with team members and others
* Carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures
* Undertake additional duties in line with management requests as required
* Comply with ISO 27001 standards and procedures
* Meet individually set KPIs
* Stay current with system information, changes, and updates
What We Are Looking For
* Excellent interpersonal skills; able to work on own initiative and as part of a team
* Ability to work in a fast‑paced environment
* Ability to manage workload to meet team deadlines
* A willingness to learn and develop, showing high level of commitment and professionalism
* Knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint
Desired Experience
* Alarm receiving centre
* Retail
* Call centre
* Customer service
Essential
* Applicants must have a 5‑year checkable history
* You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard
Please note
We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
Benefits
Our market‑leading flexible benefits scheme provides you with benefits that suit your lifestyle. We offer free or reduced‑cost access to a virtual GP, financial wellbeing assistance, a salary finance scheme, a cycle‑to‑work scheme, and a MiDeals platform for high street discounts. Life cover is the greater of your equivalent annual salary or a minimum of £10,000. We also offer a save‑as‑you‑earn scheme, a Mitie Matching Share Plan, and Mitie Stars recognition with cash prizes, including a top prize of £10,000.
Career Development
We offer a diverse variety of training and development avenues via a wide selection of learning resources.
Inclusion
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make reasonable adjustments, please let us know by emailing at .
Company
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, serving household names in banking, critical government sites, hospitals, and schools.
Join Our Team
Together, our diversity makes us stronger. Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?
Apply Now
* Apply Now
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