Overview
Love being on the move and interacting with people from all walks of life? Join Ocado Logistics where there are bags of possibilities. Our mission is to provide an outstanding customer experience. In this role, you will be a Customer Service Team Member delivering top quality products on time and in an efficient manner. You’ll be out on the road in all weather, using our automated technology to pre-plan routes and pre-load your van.
Working patterns include evenings and weekends in addition to weekdays. Premiums will increase your average hourly earnings to £13.25 per hour, with potential for enhanced overtime. All breaks are paid.
We offer a range of perks you can tailor to your lifestyle, including pension, health and wellbeing services, discounts, life insurance, and career progression opportunities.
Responsibilities
* Deliver top quality products on time and in an efficient manner as part of a customer service team.
* Use automated technology to pre-plan routes and pre-load vans.
* Engage with customers in a positive, professional manner as a customer-facing team member.
* Work on a shift pattern that includes evenings and weekends, with base pay plus premiums.
* Honor paid breaks and maintain a safe and respectful workplace.
Qualifications
* Full UK or EU driving licence.
* Minimum of 6 months driving experience (12 months desirable).
* Maximum of 6 penalty points.
* No driving disqualifications in the past 5 years.
* Over 18 years old for roles involving handling alcohol products.
* Good communication skills for a customer-facing role.
How to apply & Checks
* Fill in an online application – CV not required.
* Recruitment team will conduct Online Licence Check and Right to Work Checks.
* Site tour and Q&A interview as part of a light-touch process.
* Disclosure Barring System (DBS) check will be conducted.
* Offer made and start of career with Ocado Logistics after checks are completed.
Contract Details
* Contract Type: Permanent
* Contract Hours: 40 hours (including paid breaks)
* Contracted Days: Any 5 days out of 7, with 8-hour shifts; further information during pre-boarding.
* Shifts: AM & PM. Start as early as 05:30; finish as late as 00:00. Shift rota available up to 13 weeks in advance.
Pay
* Pay Structure: Lunar pay (paid every 4 weeks).
* Hourly Rates:
* Basic rate: £12.78 (Mon–Sat)
* Evening Premium (from 6pm): £1.12
* Sunday Day Premium: £1.28
* Sunday Evening Premium: £2.51
* Overtime (Mon–Sat Day): £15.98
* Overtime (Mon–Sat Evening): £17.38
Additional information: We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities in the workplace.
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