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Network Designer Contact Centre - Register Your Interest!
Posting Date: 12 May 2025
Function: Service
Unit: Business
Location: UK Wide, United Kingdom
With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.
Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated, and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital Global strategy will help create a better future for Global and our people. With a business focused on a global customer base and a portfolio of scalable, repeatable solutions, supported by outstanding customer service and market-leading security.
To deliver it, we need to focus on areas where we can excel, make doing business simpler, and meet customer needs with greater agility. This will help us become a more profitable, predictable, and customer-focused business.
What you'll be doing
You will typically work on designs and deliveries for our customers. You could be involved in new projects or work with a bid team to respond to BT's customers. As a practitioner, you should generate ownership of complex areas of a large solution or the entire solution.
* Designer – Your daily role is to design and deliver solutions for BT’s customers. Your design work will specialize in one of three areas: network solutions, voice solutions, or contact centre solutions. Our customers are generally external, so you will have an elevated level of visibility and responsibility.
* Responsibilities – You’ll work as part of a dedicated global team. As a design practitioner, you’ll be responsible for delivering medium to large designs. You may lead on a complex area of a large delivery, reviewing components and delivering the overall design. You will have expert knowledge of the overall design, contribute to technical discussions, lead others towards better understanding, and help shape future design principles, possibly in a customer-facing role.
* Customer partner – We do great things for our customers, and we need all our people to prioritize the customer. As a design practitioner, you will promote our work and understand customer needs to develop relevant solutions.
Skills and Experience
It is essential that the applicant has thorough experience in one or more of the following areas:
* Networking - SD-WAN, LAN, Edge, Wireless, Meraki, F5
* Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications
* The practitioner should have deep technical knowledge in one or more areas listed above to contribute to customer solutions.
* Primarily responsible for a complete design but may lead specific complex areas within a large delivery. The practitioner should have an appreciation of the entire design and lead best practices, helping to define future processes.
Benefits include:
* 10% on-target bonus
* 25 days annual leave (plus bank holidays), increasing with service
* Flexible benefits such as cycle to work, healthcare, season ticket loan
* World-class training and development opportunities
* Option to join BT Shares Saving schemes
* Discounted broadband, mobile, and TV packages
* Access to retail discounts including the BT shop
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