Customer Service Executive - Partner Business, Nelson
Location: Nelson, United Kingdom
Job Category: Other
Salary: £22,308
Work Schedule: Monday to Friday, 8:30/9:00 - 17:00/17:30
Key Responsibilities:
* Provide a right first-time level of service ensuring customer expectations are met.
* Refer any growth, revenue, or churn opportunities identified to the Business Partner & internal account manager.
* Support Business Partners with their customer base to increase their customer base and recognize Daisy as their preferred partner.
* Identify and escalate process issues, offering suggestions for resolution.
* Build and maintain good relationships with internal and external customers and other departments.
* Establish rapport with customers, providing accurate and timely information to instill confidence.
* Deliver against key business objectives, service level agreements, and performance indicators.
* Ensure thorough notes are entered into systems after each customer contact, attaching relevant documents.
* Manage customer queries, objections, and escalations to final resolution.
Qualifications:
* Ability to work in a fast-paced service environment.
* Proficiency with Microsoft Office packages.
* Ability to analyze and interpret data.
* Ownership of issues and follow-through.
* Strong questioning and listening skills to pinpoint issues.
* Flexible approach and positive attitude.
* Excellent communication skills, both verbal and written.
* Problem-solving and attention to detail.
* Ability to work independently and as part of a team.
* Assertive and professional telephone manner.
Additional Benefits:
* 25 days holiday plus bank holidays, increasing with service up to 30 days.
* £500 referral bonus scheme.
* Professional development opportunities.
* Eye care vouchers and discounted Medicash membership.
* Sim deals for employees and family/friends.
* Discounts at over 1,200 retailers.
* Additional day off for birthdays or weddings.
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