About The Role
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
As an organisation, there is little we dont do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.
Want to come and be a part of it?
What will you be doing?
1. Manage ER cases across multiple case types including disciplinary, grievance, attendance, and performance matter up to and including ACAS Conciliation where necessary
2. Coach and guide managers to handle issues confidently and early
3. Support managers in the preparation of case materials and outcome documents in high-risk cases
4. Maintain accurate case records and progress tracking on the designated CMS (Freshdesk/Oracle)
5. Communicate or escalate complex or high-risk matters to the Lead ER Specialist or Head of ER Operations
6. Support training, briefings and capability-building work
7. Support ER Advisor development
8. Contr...