About Kinaxis In 1984, we started out as a team of three engineers based in Ottawa, Canada. Today, we have grown to become a global organization with over 2000 employees around the world, and support 40,000 users in over 100 countries. As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries. We are expanding our team in Europe and around the world as we continue to innovate and revolutionize how we support our customers. Our regional offices serve as centralized hubs where employees and customers from across Europe and the UK can come together to work towards solving some of the biggest challenges facing supply chains. People matter at Kinaxis and we are committed to helping you grow professionally as you take the first step in crafting your career journey. Location This is a remote position in the UK. You can work from home and be located anywhere in the UK About the team We are seeking a detail-oriented and proactive Support and Learning Platform Administrator to join our team. This role will primarily focus on handling support tickets, ensuring smooth platform administration, and supporting the creation and adherence to internal processes. As a first line of support for the Kinaxis Learning Hub (KLH), you will play a crucial role in providing operational assistance and improving platform functionality for end-users. This is a full-time, 8 or 12- mon th position, starting May 2026. What you will do Support and Ticketing Respond to and resolve support tickets in a timely and efficient manner, leveraging Salesforce CRM to track, prioritize, and document all technical and non‑technical inquiries. Troubleshoot and address platform‑related issues, using Salesforce case management tools to ensure accurate logging, root‑cause identification, and escalation of complex issues to the appropriate teams. Maintain clear and proactive communication with users by providing updates through Salesforce, ensuring transparency, timely follow‑through, and a consistently high level of customer satisfaction. Platform Administration Act as the first line of administration for Kinaxis Learning Hub, ensuring smooth platform operation. Manage user access, permissions, and roles within the platform. Perform routine checks to ensure platform functionality and address any discrepancies. Process Creation and Adherence Assist in the creation of new processes and workflows to enhance platform efficiency and user experience. Ensure adherence to established processes, helping to maintain consistency and quality across all tasks. Continuously evaluate existing processes for improvement and suggest optimizations to streamline operations. Collaboration Work closely with cross-functional teams to ensure platform issues are addressed and resolved effectively. Assist in the implementation of updates or changes to the platform, ensuring minimal disruption to users. What we are looking for Education Bachelor’s degree in a related field (e.g., Information Technology, Business Administration, or related discipline) or equivalent experience. Experience Experience in a support and ticketing role, with a focus on troubleshooting and problem resolution. Experience in platform administration, preferably with Learning Management Systems (LMS) or similar tools. Experience in a CRM tool such as Salesforce Familiarity with process creation and optimization. Skills and Competencies Strong organizational and time-management skills, with the ability to handle multiple tasks simultaneously. Excellent communication skills, both written and verbal, with the ability to interact effectively with internal teams and external users. Knowledge of Learning Management Systems is a must. Proficient in using ticketing systems and basic platform administration tools. Problem-solving skills and attention to detail. Things that would definitely help Ability to work independently and collaboratively in a fast-paced environment. Strong troubleshooting abilities and a willingness to learn new technologies and processes. Graphic design experience is an advantage. We’re accepting applications now through end of day on Friday, February 6, 2026. Please note that we may begin reviewing applications before the posting closes, so early submission is encouraged. Internship, Intern, LI-EN1 Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more. Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Ford, Unilever, Yamaha, P&G, Lockheed-Martin, and more. Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to net-zero operations strategy for the long term. We are involved in our communities and support causes where we can make the most impact. People matter at Kinaxis and these are some of the perks and benefits we created for our team: Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month) Flexible work options Physical and mental well-being programs Regularly scheduled virtual fitness classes Mentorship programs and training and career development Recognition programs and referral rewards Hackathons For more information, visit the Kinaxis web site at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com. Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses. Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.