Allstaff Office Division are delighted to bring to the market the role of Sales & Customer Service Administrator for a well established company based near Renfrew.
Job Overview
Working in a busy team environment you will assist in the smooth running of a busy sales and customer service department primarily within the export area of the team. The ideal candidate will have previous experience of working within a Customer Service role coupled with excellent communication and listening skills.
Main Duties
* Call handling from existing clients, inbound and outbound
* Processing and confirming customer orders
* Resolving customer queries
* Build and maintain strong customer relationships
* Work closely with internal departments to ensure customer delivery targets are met and maintained
* Arrange shipments to countries all over the world
* Prepare and provide documents to customers in accordance with the terms of shipments
* Complete customs procedures, and work with appointed routed agents and company operated services
* Monitor orders from point of receipt through to delivery
* Provide ad hoc cover for the supervisor during absences; this role does not carry supervisory responsibility
Key Skills Required
* Proven work experience within a customer service role preferably in a commercial environment
* Ability to effectively manage customer expectations and sustain strong relationships
* Excellent IT skills with a knowledge of MS Office
* Good communications skills
* Accuracy and attention to detail
* Strong organisation skills
* Ability to work on own initiative as well as part of a team
* Motivated and driven with a can‑do attitude
* Account Management experience would be beneficial but not essential
Hours of Work
8.30am - 5:00pm Monday to Thursday and 8.30am - 4.00pm Friday (45 min break)
Benefits
* On-site parking
* Work Location: In person
#J-18808-Ljbffr