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To monitor and demonstrate soft FM contract compliance for the Trust's various PFI contracts.
To manage and oversee the Trust’s interest regarding service and quality outcomes, as detailed in the Trust's various Project Agreements for Soft FM Services, which are delivered by the Private Finance Initiative (PFI) Service Providers.
Be responsible for advising and keeping updated on service improvements that align with current legislation.
To promote a culture of quality and monitor the quality of soft services across all Trust sites.
Ensure all statutory requirements and standards are met and implemented into the contracts.
To produce performance reports; develop, maintain and implement reports on service outcomes and demonstrate contract compliance.
Ensure validation of information required to be provided by the Project Agreement.
To undertake auditing and monitoring of soft services and documents as required to validate service provider standards, performance and contract obligations, assuring the Trust the contractor/service provider is fulfilling the technical and statutory obligations required under the contract and providing a safe and efficient healthcare environment.
To support the in-house EFM team at the Horton Hospital site with service reviews to support their in-house monitoring of their soft FM services
Develop good working relationships and support to ensure effective and constructive communications that positively contribute to a collaborative care provision.
* Ensure high-quality provider services to meet the Trust specification requirements and contractual commitments and comply with Department of Health guidance and Health and Safety legislation.
* Be responsible for reviewing, auditing, and analysing service provider performance, systems, reports, and information, evaluating outcomes against contractual requirements and terms.
* Where there is noncompliance, ensure an appropriate remedial /corrective action plan is initiated and monitored.
* Produce monthly reports advising and verifying service outcomes and service failures and providing assurance of compliance with guidance and legislative documents.
* Develop and maintain quality systems, including databases, to monitor quality standards and services doe soft fm service across all Trust sites and provide reports on findings.
* Act as an interface and mediate between service providers and trust-retained service agencies regarding service interface problems and problem resolution. Investigate and clarify where there are conflicting interests. Promote sound working relationships between all disciplines of staff within the Trust and service providers.
* Establish networks of end-user representatives, including departmental staff, patient representatives, and external bodies. Responsible for providing monthly summary services operating reports to these groups.
* Undertake benchmarking analysis of services provided and production of reports.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
For further details / informal visits contact: Name: Laura Coulson Job title: Head of Soft FM Performance and Quality Email address: Laura.Coulson@ouh.nhs.uk Telephone number: 07765146872
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Research, Analyst, and Information Technology
* Industries
Hospitals and Health Care
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