Job Description Job title: Casualty Claims Handler Salary: £32,000 Location: Glasgow PURPOSE OF ROLE We're recruiting on behalf of our client for a Casualty Claims Handler to join their Glasgow-based team. The role involves assessing and managing public and employer liability claims within authority limits, ensuring compliance with internal policies and industry regulations. RESPONSIBILITIES Assess and manage casualty claims accurately Determine policy liability, calculate reserves, and settle claims within set authority Maintain strong client relationships and meet SLA commitments Prioritise and manage caseload efficiently Handle customer complaints effectively Stay updated on company policies and regulatory requirements Support operational projects as needed DAY-TO-DAY Review and process incoming public and employer liability claims Liaise with clients and customers to clarify claim details and next steps Maintain records and documentation in accordance with internal procedures Handle customer communications and enquiries with a high standard of service Ensure adherence to compliance and regulatory frameworks EXPERIENCE Experience in a claims handling role is essential Casualty/injury claims experience preferred CII qualification desirable, not essential Strong customer service and communication skills SKILLS Excellent interpersonal and communication abilities Sound knowledge of casualty claims processes Strong organisational and time management skills Understanding of compliance and regulatory standards If you have the relevant experience or know someone that does please contact me now on 07458 162 859 or email us at admin@lawesgroup.co.uk